Find Nearby Plumbers In Elgin, Illinois

MPT Plumbing has a strong base of positive reviews praising responsiveness, punctuality, friendliness, and quality of workmanship across a wide range of plumbing jobs. However, there are several substantive negative reviews that meaningfully drag down every dimension: one reviewer describes a job that failed a building inspection with the contractor dragging out the timeline; another describes being charged $225 for a 5-minute fix after feeling information was withheld to inflate the bill; a third describes being charged $500 for under an hour of work with roughly $70 in materials and feeling coerced; a fourth paid $100 for advice to use Drano on a leaking pipe, which made the situation worse; and a fifth describes being overcharged and receiving misleading justifications afterward. Pricing is the most contested dimension, with multiple credible complaints about overcharging, lack of transparency, and high service call fees relative to work performed, pulling that score down significantly. Project completion scores moderately well given the majority of reviewers report jobs finished promptly and correctly, but the building inspection failure and the abandoned-job complaint are serious red flags that prevent a high score. Professionalism and experience score reasonably well overall but are tempered by documented instances of arrogance, deflection of questions, and poor technical advice.

• 11 reviews contain no text whatsoever — only a 5-star rating. These blank reviews provide no usable data and were excluded from dimension scoring. Their presence inflates the apparent review count and may indicate padding of the rating.
• Several short, generic positive reviews (e.g., 'Great service and fast work.', 'Fast, professional, Friendly, nuff said', 'Very professional and quality work.', 'You guys are the best all around.') lack any specific detail. While not conclusively fake, they contribute little evidentiary weight and were scored conservatively.
• All non-blank reviews are 5-star except for 5 reviews rated 1-star. The binary distribution (all 5s or all 1s, no 2, 3, or 4-star reviews) is a pattern sometimes associated with review manipulation or selective solicitation of reviews.
• One 1-star review (dated 2019-10-30) is highly detailed and describes a pattern of misleading billing justifications, unprofessional conduct by the office manager on social media, and a BBB complaint that resulted in a lowered rating. This review is credible and was weighted accordingly.
• One 1-star review (dated 2022-05-31) from a named contractor describes a job that failed a building inspection, contract structure that front-loaded payment, and work abandonment. This is a serious project completion flag.
• One 1-star review (dated 2020-07-20) describes deliberate withholding of diagnostic information to inflate a service call from $90 to $225, and characterizes the owner's conduct as arrogant and deceptive. This is a credible professionalism and pricing flag.
• Several reviews are more than 3 years old (dating back to 2015–2020). These were given reduced weight relative to reviews from 2024–2025. The older negative reviews (2019–2022) remain relevant as they describe behavioral patterns, not one-off incidents.
• One review references 'Ian and Nick' and another references 'Heather' as office manager — suggesting the business has had multiple staff over time. Consistency of service quality across personnel cannot be confirmed from reviews alone.

This WW Score is based on a substantial number of reviews with usable content and carries HIGH overall confidence, but consumers should weigh the credible and detailed negative reviews seriously — particularly regarding pricing transparency and project management — as they describe patterns of conduct rather than isolated incidents.

B&A Plumbing scores well on professionalism, with the large majority of reviewers praising punctuality, responsiveness, friendly technicians, and clear communication — though one review noted a specific plumber was argumentative and disrespectful, and a frozen-pipe job left a customer feeling the crew was ineffective. Project completion is generally strong, with most jobs described as fully resolved, follow-through honored, and work areas left clean; however, a significant negative review describes a warranty dispute where a failed repair led to interior water damage and the company refused a free callback, which meaningfully drags this dimension down. Pricing is the weakest dimension: two detailed 1-star reviews explicitly describe serious overcharging (a $1,700 water heater marked up over $1,000 from retail) and a $600 charge for three hours of unproductive frozen-pipe work, while several other reviews praise fair or reasonable pricing — creating a polarized picture that warrants a conservative score. Experience scores moderately well, with many reviewers citing skilled, knowledgeable, and efficient workmanship, but the warranty failure and frozen-pipe incident introduce meaningful doubt about consistency.

• Two detailed 1-star reviews raise serious pricing concerns: one customer was charged approximately $1,700 for a water heater retailing at $600–$700, and another was charged $600 for three hours of work that produced no result. These are specific, credible complaints that significantly impact the pricing score.
• One 1-star review describes a warranty dispute where a spigot repair failed after 1.5 years and the company refused to inspect without a $182 service charge, ultimately resulting in a split interior pipe and water damage. This is a meaningful project completion and integrity concern.
• Several reviews are older than 3 years (2012–2018 range), and the most recent negative reviews are from 2023. Recency weighting was applied — older positive reviews were given reduced weight relative to more recent feedback.
• No strong fake review patterns detected. Reviews vary in length, detail, specificity, and rating, and include named technicians (Bobby, Mike, Gary, Brandon, Jim, Ryan), which adds credibility. The mix of 1-star and 5-star reviews further supports authenticity.
• One 4-star review (2017) explicitly praises work quality but flags a specific plumber as 'obnoxiously loud, very argumentative, and super disrespectful' — this is a credible, nuanced review that was factored into the professionalism score.

This WW Score is based on 25 reviews spanning 2012–2024 with strong mention counts across all four dimensions, making it statistically meaningful; however, the presence of two detailed and credible negative reviews — particularly around pricing and warranty follow-through — introduces real risk that the score may overstate consistency, and prospective customers should weigh those specific complaints carefully before hiring.

All Affordable Plumbing earns strong marks for professionalism and experience across a large volume of reviews, with dozens of customers praising individual technicians — particularly Alfonso, Sergio, and others — for being courteous, knowledgeable, punctual, and thorough. Project completion is generally solid, with most jobs described as finished efficiently and cleanly, though a meaningful cluster of negative reviews (spanning 2018–2024) cite broken commitments, no-shows, unfinished work, and refusal to honor quoted prices. Pricing is the most contested dimension: while many reviewers praise affordability and fair quotes, a notable number explicitly describe feeling overcharged, experiencing price changes after agreement, or finding the company anything but 'affordable.' The negative reviews are serious enough — including allegations of dishonesty, scam behavior, and rude management responses — to meaningfully suppress scores across all dimensions, particularly project completion and pricing.

• PRICING INCONSISTENCY: Multiple reviews (2022–2024) describe prices being raised after verbal agreements, including one detailed account of a $200 quote becoming $275 with the manager (Cornel) refusing to honor the original commitment and being dismissive to the customer.
• PROJECT COMPLETION FAILURES: At least 4 reviews (2023–2024) explicitly describe jobs not completed as promised, no-shows, late arrivals without communication, and in one case a customer alleging money was taken without work being delivered.
• OWNER/MANAGER CONDUCT: One review notes the business owner replied rudely to a negative review. Another describes the manager Cornel as acting like the customer was at fault when a pricing dispute arose. This pattern suggests a management-level issue.
• POTENTIAL DISHONESTY FLAG: One 3-star review (2015) describes being told repairs were needed that turned out to be unnecessary, resulting in a $650 charge for a problem that was ultimately resolved with silicone caulk by a friend. A 1-star review (2024) explicitly calls the company a 'COMPLETE SCAM' targeting an elderly customer.
• RECENCY NOTE: The majority of reviews are from 2025 and are overwhelmingly positive (5-star). The negative reviews are concentrated in 2022–2024. This could indicate genuine improvement, but the volume and specificity of negative reviews warrant caution rather than dismissal.
• CREDIT CARD SECURITY CONCERN: Two independent reviews (2022) mention discomfort with the company writing down credit card details rather than using a secure payment terminal. This is a notable operational and security concern flagged by multiple customers.
• REVIEW VOLUME PATTERN: The 2025 reviews are heavily positive and many are brief or generic (e.g., 'Alfonso did a great job!!!', 'Friendly and fixed the problem expertly!'). While not conclusive of fake reviews, the density of short, undetailed 5-star reviews in a short window warrants mild skepticism and slightly reduced confidence in the upper end of scores.

This WW Score is based on a large and diverse review set (76 reviews) spanning 2015–2025, giving it reasonable statistical weight, but the score should be interpreted cautiously given documented patterns of pricing disputes, broken commitments, and management conduct issues that contrast sharply with the predominantly positive recent reviews.

All Suburban Emergency Plumbing has a long track record of responsive, professional service backed by many loyal repeat customers spanning 10–20+ years. The majority of detailed reviews praise promptness, courteous technicians, and solid workmanship on sump pumps, sewer rodding, and water heater installations. However, a meaningful cluster of negative reviews — particularly from 2016–2023 — consistently cite a rude and confrontational phone receptionist (identified as the owner's wife), which significantly drags down the professionalism score. Additional concerns include one incident of a technician leaving a job incomplete and demanding a service fee, a complaint about substandard repair quality and uncleaned worksite, and a recurring pattern of drain rodding failing within days requiring callbacks. Pricing is generally viewed as fair to competitive, though one reviewer felt overcharged for builder-grade equipment and another was surprised by the cost relative to the simplicity of the repair.

• RECENCY CONCERN: The majority of detailed, substantive reviews are from 2009–2017. Reviews from 2024 and 2023 are very few (2 reviews), making it difficult to assess current service quality with confidence.
• LOW-CONTENT REVIEWS: Approximately 12 reviews contain only 'unknown', '.', or single generic sentences (e.g., 'Good work performance', 'The project went well', 'Very well'). These provide no usable dimension data and were excluded from scoring.
• RECURRING COMPLAINT PATTERN: At least 3 independent reviews (2016–2017) specifically and consistently describe the same phone receptionist as rude, belligerent, and unprofessional. This is a credible, corroborated pattern — not an isolated incident.
• CALLBACK FAILURE: Two separate reviewers (Oct 2017) reported drain rodding failed within one week and required a return visit, suggesting possible quality control issues on sewer rodding jobs.
• INCOMPLETE JOB INCIDENT: One reviewer (2023, 1-star) describes a technician who arrived without the required part, partially disassembled the water heater, left with the customer's component, and demanded a $90 service fee without completing any work — a serious professionalism and project completion concern.
• FAKE REVIEW SUSPICION — LOW LEVEL: Several older 5-star reviews (2003–2006) are marked 'unknown' with no review text. While not definitively fake, they contribute no usable data and inflate the raw star average. No strong evidence of coordinated fake reviews among the detailed reviews.
• SCORE IMPACT NOTE: The professionalism score was conservatively reduced due to the weight of multiple corroborated negative experiences with phone staff and one serious on-site conduct complaint, even though the majority of field technician interactions were rated positively.

This WW Score is based on 57 reviews spanning over 20 years, with HIGH mention counts across all four dimensions, but reliability is moderately reduced by the age of most substantive reviews, a cluster of credible negative professionalism complaints, and approximately 12 reviews that contained no usable content.

Intelligent Plumbing demonstrates strong technical competence and professionalism, with technicians consistently praised for knowledge, punctuality, and courteous behavior. However, pricing emerges as a significant weakness, with numerous customers reporting substantially higher costs than competitors for identical work—often 2-4x market rates. Project completion is generally solid with good follow-through, though some customers report incomplete diagnostics or rushed work. The company's refusal to provide phone quotes and $39-$129 diagnostic fees create friction and limit transparency, contributing to lower overall trust despite quality workmanship.

• PRICING PATTERN: Systematic overcharging documented across 40+ reviews. Customers consistently report 50-300% markups compared to competitors for same services. Examples: $653 for 45-min switch replacement (vs. $300-400 typical), $603 for sink hookup (vs. $226 elsewhere), $500+ for simple repairs.
• FAKE REVIEW RISK - MODERATE: Approximately 15-20 reviews show suspiciously generic praise with minimal specifics ('great job', 'very professional', no detail). However, majority of reviews contain specific technical details and legitimate complaints, suggesting authentic mixed feedback rather than systematic fake reviews.
• POLICY FRICTION: Consistent complaints (25+ reviews) about $39-$129 diagnostic/estimate fees and refusal to quote over phone. This practice creates adversarial dynamic and prevents price comparison shopping, which customers perceive as intentional.
• INCONSISTENT SERVICE QUALITY: Wide variance in customer experience. Same company receives both 5-star and 1-star ratings for similar services, suggesting technician-dependent quality or inconsistent management oversight.
• WARRANTY/FOLLOW-UP ISSUES: Multiple reports (8+ reviews) of warranty disputes, refusal to honor guarantees, or poor follow-up on incomplete work. One customer placed on 'do not service list' without explanation despite paying all bills.
• RECENCY NOTE: Most recent reviews (past 12 months) show higher concentration of pricing complaints and service inconsistencies compared to older reviews (2009-2015), suggesting potential decline in value proposition or increased market awareness of overpricing.

This WW Score of 72.8 is reliable but reflects a company with significant structural weaknesses despite strong technical execution. The HIGH confidence is justified by 500 reviews with consistent patterns, but the score masks a critical trade-off: customers receive quality work but at premium prices that many perceive as exploitative. The company's opaque pricing model and refusal to provide phone quotes appear intentional to maximize per-job revenue, which undermines trust despite positive technical outcomes. Recommend this company only if budget is not a constraint and you can verify competitive quotes beforehand.

Duane Blanton Plumbing demonstrates strong professionalism, project completion, and technical expertise across their service teams, with many technicians earning specific praise for friendliness, thoroughness, and problem-solving ability. However, the company is severely hampered by widespread pricing concerns—a dominant theme across 68 reviews citing excessive charges, price-gouging, and quotes 2-10x higher than competitors for identical work. While individual technicians consistently deliver quality work and professional service, the business model and pricing structure create significant customer dissatisfaction that substantially reduces overall trustworthiness despite operational competence.

• CRITICAL PRICING ISSUE: 68 reviews explicitly mention overpricing, with customers reporting charges double to 10x competitor rates. This is the single largest driver of negative sentiment and directly contradicts the company's professionalism scores.
• PATTERN OF AGGRESSIVE UPSELLING: Multiple reviews describe high-pressure sales tactics, unnecessary replacements recommended (e.g., full furnace replacement when only a switch needed), and quotes that drop significantly when questioned—suggesting initial quotes are inflated.
• FAKE REVIEW INDICATORS DETECTED: Reviews dated 2025-06-08 through 2025-06-07 show suspicious patterns: (1) Identical phrasing across multiple reviews ('wicked awesome job'), (2) Repetitive generic praise with minimal specifics, (3) Multiple blank/empty reviews with 5-star ratings, (4) Clustered dates suggesting batch submission. Confidence in positive reviews from June 2025 and early April 2025 should be reduced.
• ELDERLY EXPLOITATION ALLEGATIONS: Multiple reviews (2019, 2021, 2022) describe targeting elderly customers with inflated quotes ($7,000 for toilet installation, $1,000 for simple PVC pipe repair). Pattern suggests deliberate targeting of vulnerable populations.
• INCONSISTENT FOLLOW-UP: Several reviews report lack of communication after service (no quotes sent, no invoice copies provided, no callback after complaints despite requests).
• SAFETY/CONDUCT CONCERNS: Two reviews mention reckless driving by company vehicles; one review describes property damage (broken toilet, damaged pipes) with dismissive response and inflated repair quotes.
• RECENCY BIAS: Most positive reviews cluster in 2025 (likely fake) and 2019-2024. Negative pricing reviews span 2015-2024, showing this is a persistent, long-standing issue, not recent.
• COUPON/DISCOUNT MANIPULATION: Multiple reviews describe coupons being denied or applied inconsistently, suggesting deceptive promotional practices.

This WW Score of 72.8 is mathematically reliable due to high mention counts across all dimensions, but it masks a critical business integrity issue: while Duane Blanton's technicians are genuinely skilled and professional, the company's pricing practices are predatory and systematically exploit customers, particularly the elderly. The score should be interpreted as 'good service quality undermined by unethical pricing'—customers consistently report excellent work followed by sticker shock. Trust this score only if you obtain multiple independent quotes and are prepared to negotiate aggressively; do not rely on their initial pricing.