Review and analyze now for company Jazz Home Services and provide the analysis in the discussed format for the following reviews: '''In recent years I had Jazz replaced my AC, water heater and this time is kitchen faucet. I am very satisfied with their services.
Chance who did my kitchen faucet is very knowledgeable, thoughtful and experienced. Will definitely recommend this business to anyone..
I recently used Jazz Home Services for a furnace tune-up, and the experience was fantastic from start to finish. One of the highlights was their GPS truck map feature, which made it super easy to track where my service tech was in real time.
I didn't have to sit around guessing when he'd arrive, which saved me a ton of hassle and kept me well-informed. I took advantage of their $49 furnace tune-up deal, and I have to say, it's an amazing value.
For a great price, I got a thorough check of my system, giving me peace of mind as winter approaches. My service technician, Jesus Ulloa, was a true professional.
He was both knowledgeable and respectful, taking the time to explain what he was doing and answer all my questions without rushing. Jazz Home Services has definitely earned my trust, and I'll be calling them for any future HVAC needs.
Highly recommended! Fantastic !!! They know what they are doing. Very nice, courteous & they explain what they will do Thank you , Jazz home services Aaron C.
Replaced my hot water heater today. He is so knowledgeable, gives you an honest assessment and info so you can make an informed decision that's right for you! And the pricing is competitive.
Aaron was early! Even cleaned out the hot water heater closet area in garage when he finished!! Additionally, I have purchased an entire HVAC system from Jazz... everyone has been efficient and easy to work with, so I was pleased to see their excellent customer service continues! Ryan was awesome.
He did great job at explaining what needed to be done. And executed well on converting natural gas pipe line to LPG for my external BBQ grill.
I also requested him and about faucet stopper issue and he fixed them quickly. Thanks again to Jazz and Ryan on this job.
Furnace would not power on so called Jazz. Rich P came the next day and got things working in short order.
Rich was very friendly and knowledgeable. Excellent Service We recently had our furnace and air conditioner replaced by Jazz Heating and AC, and we couldn't be more satisfied with the experience! From the initial consultation with Diego Aponte to the installation, the entire process was smooth and professional.
The technician Tony Urbina was punctual, knowledgeable, and very respectful of our home. He took the time to explain our options and answered all of our questions patiently, making sure we were comfortable with our choice.
The installation itself was seamless. Josh Smith and his crew worked efficiently, kept the area clean, and completed the job within the promised timeframe.
Our new HVAC system works perfectly, and we've already noticed an improvement in comfort and energy efficiency. We highly recommend Jazz Heating & Air for anyone in need of HVAC services.
Their customer service, professionalism, and quality of work are top-notch! I had the best plumber come out especially working with so many different companies in the past I can actually say Matthew has been the best plumber I've come across super knowledgeable and quality in work !!love when people make my day especially when I have water leaks never fun Sergio was our technician-he was prompt, professional and polite. We are happy to continue using services by jazz.
Two words. Jose Bruno! He is the main reason for this 5 stars review.
He came out to give a quote for seismic shutoff valve installation. Easy to talk to, very professional.
I ended up having him install 2 seismic shutoff valves at 2 properties and a water restriction valve as well. I particularly like the company's use of servicetitan.com which shows technician's ETA.
Instead of waiting for 2-4 hour windows, like most other companies. I then was able to text with him directly.
He was prompt, clear and got everything done in timely fashion. Would def use Jazz again (in fact, I have another quote with them scheduled) and would def ask for Jose Bruno on my next calls.
We had Jazz complete a new air-conditioning and heating installation in our 1966 vintage single story home in Dublin California earlier this year. The work went well.
New heating and cooling performing well and efficiently. Price and value of work meeting our expectations.
The only hitch was a delay in the HVAC unit manufacturer's rebate. After a period of time Jazz transferred the matter to themselves and remitted us a check for the promised rebate.
Administrative support, installation and management follow up was professional and met expectations. Go with Jazz for your HVAC needs in Dublin, California.
You will be glad you did. SRK I recently reached out to Jazz for help troubleshooting a power problem with my furnace.
They were easy to schedule, communicated clearly, and arrived on time. The tech was able to identify the problem quickly and addressed it on the spot.
Overall, the company was great to work with and I'll definitely be calling them first for my future HVAC problems. The price quoted was 3 times higher than what I paid another plumber to repair.
The bathroom sink faucet broke bought a new one and needed help to replace it. The pipes / water valves were showing corrosion.
This is a pedestal sink so easy access. Quoted $978(I bought the faucet) for new valves and pipe I paid $284 and won't be calling them - ridiculous price but they were very nice and showed up ?!! Had an appt today, Ryan came right on time and was very helpful on helping me and answering all my questions.
Thank you for all that you do. Fast and amazing service.
These guys are helpful. Professional trustworthy to have in your house and overall feel like they give you a decent quote and fair charge.
I'm not sure if they are locally owned or not but as far as HVAC companies, this is the best I have found in 12 years in the Bay Area. as long as they keep their prices, honest they will have my business.
Specifically the tech, whose name is Sammy I found very helpful. I think they are slightly more pricey but they are worth it.
They are prompt, efficient, and competent. I liked that they have a good online system so everything is clear and expected.
Our main water feed was leaking and we got a few different places to give us estimates. Some places made this a much bigger project than it needs to be so we decided to go with this company.
The plumber came and fixed everything for us on the day of, and we were super satisfied! Pictures attached. I recently purchased a new furnace from Jazz Home Services, and the entire process was smooth and efficient.
Installation was scheduled just a day after signing the contract. Josh and Ro, the installers, did an outstanding job--they were professional, thorough, and made sure to clean up the area once they finished.
I'm very pleased with the service and highly recommend Jazz Home Services for their prompt and reliable work! Jazz helped us install our heating and cooling systems when everything stopped working in our house. The team was efficient, professional and had competitive pricing.
Jesus, Josh, and Alex were all so helpful with maintenance, install and troubleshooting. They will have someone out to your house same day or next day if there any issues.
We signed up for the plan to have them check our equipment too which gives us great peace of mind. I would highly recommend this company.
When I bought my house about 10yrs ago, I had Mirza and his dad(Jazz) put in new A/C units along with a half unit. They did a great job.
No issues. Recently my half unit wasn't cooling.
Diego from Jazz came and explained what was going on. He was very professional, in uniform, and courteous! He fixed my unit temporarily but had to schedule someone else to come back and repair a leak.
Then, Cody and his partner came and fixed it a few days later. They were also nice and courteous! Wow, It's very hard to find great customer service these days! Great to see Mirza has taken it to another level since the inception of Jazz heating and air.
Diego also mentioned a maintenance program which I'm going to purchase. Ty They are courteous, punctual, polite and efficient.
Very expensive though. Did not hire them.
Cut 2 stars because their customer relations person kept calling / texting me even after I told them not to bother me as I was working with another pro I have had the membership with Jazz Home Services for many years and not only had them maintained my old A/C but also had them installed a brand new Bosh A/C. Jazz did a wonderful job and the upgrade A/C works like a charm.
Today Jazz sent a technician, Jesus, coming to do the furnace maintenance. He was very polite and professional.
He helped replace the air filter and after the maintenance, Jesus throughly explained what he did. His service was impeccable.
I am absolutely pleased with Jazz's service and look forward to having them to serve my A/C for years to come. On time.
Great communication. Excellent and thorough service.
Trustworthy work. Thank you.
Pressure Sales! I can't speak to their repair service or overall quality, but I do get the sense that their primary focus is selling AC units. Jazz arrived promptly when my downstairs unit stopped blowing cold air.
Like other reviewers mentioned, I was quoted $6,000 to repair my old unit, with the recommendation to replace it due to its age. This seemed reasonable enough.
They mentioned a 0% financing offer for 5 years, but insisted I schedule a sit-down appointment for what felt like a sales pitch. Despite my request for a quote over the phone or by email, I was told the 0% offer expired the next day, which added unnecessary pressure.
It all felt a bit like buying a car, and I've learned to walk away when I feel pressured to make a decision on the spot. Scott Sabado was great, very thorough in his findings and he also explained all of the options available to me without any pressure.
Great service and a respectful technician. Jazz Home Services i've been incredible for our broken drain pipe/new toilet(s) project.
Communication was excellent during the entire process. We were a customer of Barnett Plumbing, and they highly recommended Jazz.
Both Carlos and Jose were efficient, professional and respectful. From start to finish the whole process, took less than 24 hours and I had two new "special order" toilets delivered and installed.
I was so grateful for the quick response time because it turns out we had a broken drain pipe in the wall and a pretty big problem to address. Carlos was so helpful and made plenty of recommendations to help us fix the mess.
And he even contacted us this morning to tell us that he would not be coming back to do the install and why. But no worries, Jose was an expert installer...
I was especially impressed since he had no assistants to move one large toilet to the second floor bathroom and another to the downstairs bath from the front walkway. He also cleaned up everything impeccably well - not one piece of box or wrapping anywhere.
Thank you, Jazz, Carlos and Jose UPDATE: What "shouldn't happen" happened. The blower motor on our newish furnace (installed by Jazz 3.5 years ago) went kaput.
Thankfully the parts were still under warranty. Diego Aponte (super friendly and knowledgeable) diagnosed the problem quickly, and had us back to "normal" shortly after the replacement part arrived.
It's easy to love a vendor when they sell you something shiny and new. But you can really tell who's on your side when things go wrong.
We had another exceptional service experience with Jazz and highly recommend them for your home HVAC/plumbing needs. Roberto was amazing; clean, quick job, very communicative, and gives good vibes all around.
Was happy to answer my questions and explained thoroughly. Had a clogged kitchen sink and a misaligned gasket; he snaked the pipe, got it unclogged, and fixed the sink seal with putty.
He did a thorough inspection to make sure there were no leaks. Overall amazing service.
This review is specifically for Jesus , the kind soul, who was working in my neighborhood and he reached out to help bring down my cat that was stuck on the neighbors roof. He went out of his way, got bit by my scaredy cat in the process of rescuing her.
I cannot thank him enough and believe he was god sent to help my cat. Worse experience ever.
First of all they do not service mini split system so if you have one do not call them. I had to find out about this after three rescheduling and on the day of service they call me an hour ahead to tell me that they don't service as many split.
I choose them from Yelp after reading their review. Do not trust the review.
I have called them to service my mini splits system specifically, after scheduling, I got a call the next day saying that they ran out of tech and they cannot service the original time. After three rescheduling and wasted my time taking off from work, they gave me a call one hour before the last service time and told me that they did not service mini split and there's nothing they can do.
Good luck, using them for service. I scheduled an appointment for Saturday (11/2) only to have it canceled on Friday (11/1).
I rescheduled for Sunday (11/3) from 10am-12pm, but no one showed up. I called at 1pm and was told someone will call me 30 mins before they arrive from 2pm-4pm.
I got a call at 430pm asking me to schedule an appointment. I explain the situation and all I get is when is the next time I am available.
I said after 3pm, they said that scheduling window is 2pm-4pm. They asked if the weekend would work, I said i guess if thats my only option.
They give me a time of 8am-10am or 10am-12pm. I said 8am-10am.
I get a confirmation for 10am-12pm. I called back and had them change it to 8am-10am.
I still haven't received a confirmation. The constant rescheduling and lack of communication were incredibly frustrating.
The final straw was when they scheduled me for the opposite time slot I requested. I'm extremely disappointed with their unprofessionalism and lack of respect for their customers' time.
I would strongly advise against using their services. Called for a ballpark quote to replace the rubber ball and flap in a toilet.
Refused to give me a general estimate. Is it $80, is it $180, is it $400? Nothing.
Pass First of all the person came more than hour late to the appointment and gave no heads up. Second of all he had no clue how to work on the unit.
By his own admission he connected the wire wrong, then blamed it in on thermostat and then when I pointed that thermostat is okay he agreed and then went on to do some thing on the ac and said it's fixed now. When my husband said that it seems it's not working, he told us that it takes AC 5-10 mins to start.
He then left. Since yesterday since the AC has been "fixed" the temperature of the house remains 85 degrees.
It is freaking heat wave, I paid in advance and this is the service we get. I will be calling them tomorrow to come back and fix this, but going forward this will be the first and the last time I will use them.
Absolutely fantastic service! I called for help with my HVAC and got an appointment right away. Manuel arrived on time and with parts ready to go.
He explained everything and showed me how it worked - which was appreciated. I really liked the service so much I signed up for their maintenance plan.
It was reasonably priced. Recommend.
Another great experience with Jazz, especially Steve Aguilar. Steve has come to our house several times over the course of the last few months to check on our new AC unit and to check our ductwork.
Steve is very knowledgeable, patient, and efficient. He is also extremely thorough and communicates clearly.
He enjoys his work and his customers' happiness is his top priority. It is always a pleasure to work with Steve as he is hard-working and ensures that the job is done right.
On his most recent visit, Steve discovered why my kids' rooms were always hot in the summer and cold in the winter...the duct had fallen away from the unit and we were just losing 50% or our airflow. He repaired it and now we have great flow.
Steve follows through on his word and takes great pride in his work. We are grateful to Steve for all he does! Five stars all around.
There was a slight hiccup with the install scheduling but they fixed it right away and came out and started. Everything was fast, clean, and very professional.
I highly recommend working with this company. We had all new HVAC installed to go all electric and they were the best price and the install was quality.
Amazing company! Bought a house recently and was not sure on the condition or any maintenance history on my AC unit. Saw jazz through yelp and they had a 50$ tune up special going on.
Contacted them and made an appointment to which Diego came by and checked everything out. He was great to work with and was very honest and knowledgeable on things to look out for and did not try to upsell me on anything but just educated me on things to keep on eye on.
Discussed the maintenance plan they offer which seems like something I might consider. Would highly recommend this company for service ! Thank you, Diego.
Reached out to several businesses because my ac downstairs wasn't blowing at all. They responded in a very timely manner and we set up an appointment.
A few days prior to my appointment I received a call cancelling my appointment. They asked that I give them a call to reschedule.
I called back within an hour or so to reschedule and the soonest they could arrange was 2 weeks out! With this heatwave that was simply not going to work out. I missed out on almost a week with no ac downstairs, waiting for my appointment date with this company only for them to cancel.
I ended up hiring another company (great company too! see separate review). My ac was not blowing cold anymore.
I went on yelp and found jazz. I told them my ac probably needed some Freon.
These guys came out and told me my system needed to be replaced and would cost 30k. He said I had a leak and if he filled my r12 it would cost 6k and it might only be cold for a few weeks.
I told him I was going to get a second opinion and he charged me a fee for the diagnosis. I can't remember but I believe it was $75.
I went on Amazon bought a hvac gauge kit and some Freon watched a YouTube video on how charge my system and recharged it myself for $200. Ac blows ice cold again.
It's been 4 months and still ice cold. I will never use them again.
Outrageous prices for miss information. I'm only 1 data point but hopefully this helps others decide too.
My experience was superb from front to end - sales, installation, and back office. I was pleasantly surprised because these experiences are not always the case, especially when intricate projects are implemented and our hard-earned money is involved, we tend to take a bit of leap of faith even after homework.
I was glad to trust Jazz and they designed/installed the HVAC wonderfully. Quick, transparent, and responsible.
Also, it was assuring to discover that Costco sold HVACs and partnered with Jazz to be the implementers in our area, so they (Jazz) had a solid backing from a giant. All in all, Jazz Heating, Air Conditioning and Plumbing (Jazz) installed our home's HVAC and they did splendidly.
A shout out to Shawn for being super responsive, patient, and informative for us to make the decision to buy a HVAC system (and enjoying AC and looking forward to the heater soon sir :-D ). A shout out to Juan and Jonathan for their knowledge, flexibility, and professionalism as installers.
And a shout out to Lance and the back-office team for coordination and dealing with the aftermath/close out process. You guys rock! Keep doing what you do, and I have no qualms with recommending Jazz for HVAC installs & sales to others.
I look forward to your HVAC service again when needed. Sincerely, Robert Fabulous company.
Great service, professional and knowledgeable technicians. Had a new furnace and ducts installed Highly recommended.
Wish all companies were like this! arrived on time ,finished on time every spot clean they left nothing behind I highly recommend Jazz Heating, Air Conditioning &Plumbing It has been a gift to work with Jazz Heating, Air Conditioning, and Plumbing. Carlos has done a couple of repairs for us - both with an eye toward top quality and not spending more than we need to.
I look forward to working with him on projects in the future as someone we can rely on. I had this company do many things in our home, HVAC maintenance, fix water leak, replace bathroom sink pop-up, etc.
Today, I had another excellent service of water leak by Chance Wilson. He is very knowledgeable, friendly, and professional.
Thank you ! I highly recommend this company for the home service you need. Steve Aguilar did a fantastic job installing our Honeywell system for our air conditioner.
Highly recommend them for service and repairs. We had a great experience and excellent service from Matthew Tiner on a shower problem.
He was personable, knowledgable, thorough, a great communicator, explained the problem in detail and answered all our questions. We were very happy and completely satisfied with his work.
The communication from Jazz was so appreciated. From the moment we scheduled our appointment until Matt arrived, they kept us informed.
That has not been our experience with other service providers. A huge shout out of thanks to Matt and Jazz Home Services.
We will definitely use them in the future. Sam and Chance are amazing!!! Professional, friendly, and they do high-quality work.
I appreciated the fact that they educated me while diagnosing the kitchen faucet issue. I am bookmarking this company so that I can use it again.
Thank you! I wanted an experienced plumber to advise whether I needed a cast iron replacement under the house to deal with a sewer smell after remodeling. Matt was awesome.
He gave me experienced advice without an upsell, and I could tell he was on the level. The technology that Jazz uses is awesome - I've never had a plumbing company this high-tech.
I got a same day visit, e-communication before and after, and they even sent a short bio about Matt before his arrival to make him more familiar. I will definitely use Jazz again! Our experience went really smoothly with jazz, heating air conditioning company.
From start to finish everything was perfect. Communication is very important to me, and his company exactly communicated with me every step of the way.
Zeke Was our technician who came in for an inspection gave us a few recommendations and we're thinking about moving forward with the recommendations or even moving forward with a new heating and cooling system. Their prices are very reasonable and I will be either moving forward with the recommendations or getting a new heating and cooling system, which is very exciting.
Steve did a nice job in doing a tune up of my AC unit it - looked at the furnace also and gave good recommendations Very knowledgeable and professional Had issues with my water heater. Carlos was the technician that came and take look.
Very knowledgeable, detailed and gave me an honest assessment. Overall great company and the technicians are amazing people Harry Clark has always done both our furnace and tankless hot water heater maintenance at the same time each year.
They have separated those two division now and while furnace maintenance was still reasonably priced the tankless flush was ridiculously expensive. I reached out to Jazz for the tankless - I did ask if they could also do the furnace, its so much easier to do it at the same time but they don't do furnace maintenance at this time of year.
They were able to flush the tankless hot water heater and gave me the member price which wasn't ridiculously expensive. Their customer service is strong.
The tech was knowledgable and very easy to work with remotely. He took pics of the work from start to finish and I am very pleased overall.
I will certainly be exploring having them do both furnace and tankless in the future. Matt was prompt, efficient and informative.
He quickly identified and fixed my plumbing issues. Throughout the whole process he explained exactly what was going on and was a joy to work with.
If I could give this business minus 5 stars, I would. They are crooks whose main goal is to convince you you need to purchase a new system, and they will do anything, up to, and including sabotaging your system to achieve their goals.
I have a dual zone system and the upstairs AC would come on, but wouldn't cool down the area. I called Jazz and they sent someone out.
We turned on the system and he told me I had a leak. He told me I needed refrigerant at a cost of $224.75 for the first pound, and $174.70 each subsequent pound.
He also quoted $249.05 for UV dye to locate the leak. He provided written estimate of $764, provided I only needed 3 lbs of refrigerant.
I looked up the cost of refrigerant and UV dye. Refrigerant only costs $309 for 25 lbs! I also found that UV dye costs $149, for 28.2 ounces, but only 1 oz would be instilled.
They were going to use about $45 worth of product, then charge me $745 for it. Absolutely outrageous! Due to extenuating circumstances, I went ahead and scheduled the repair with Jazz.
I had never had my furnaces serviced, and Jazz scheduled furnace tune-ups for one day, the AC repair for the next. The tech for the furnace tune-ups went into my attic, and was there for about 10-15 minutes.
He came down and told me the furnaces had been heavily used since 2009 when the house was built and he could see they had been running extra hard, and very hot. He said the tune-up might take care of the problem.
I was starting not to trust the company. I bought my house in 2009 as a retirement home.
I lived in my SF apartment and didn't move into my house for 10 years! I would come on weekends to check on the place for one day, then go back to SF. The few months that heat was needed, I only used one furnace, one day a week, set no higher than 68.
So I didn't understand where all this excess use and overheating came from. He went back into the attic for another 5-10 minutes, then came down and said it was too hot to work on the furnaces, so he would perform the AC work and cancel the next day's appointment.
He went to the AC, was there for about 10 minutes, then informed me my system was completely shut down, the blades wouldn't turn, and I needed a new system at a cost of $20,000+. I told him it came on fine and the blades turned when another guy from their company was here a week earlier.
He then said at first he wondered if he had done something to have caused it to stop working, but had found other causes. I found this strange because we had never even turned on the thermostat to see if the system came on.
I said "no" to purchasing a new system. His story then changed and instead of a new unit, I could get by if he replaced the compressor, but it would cost $5000-$7000.
I declined that also. I called another company and they came the following morning.
He opened the unit, looked inside, and immediately said the previous guy had sabotaged my system so it wouldn't start and they could scam me into buying a new one! In less than 5 minutes, he had reversed what the Jazz tech did and had my system running. He said I did not need a new system, there was nothing wrong with the compressor, and I DID NOT have a leak! He replaced a capacitor, and when that didn't fix it, he said something was restricting the flow of coolant.
He traced the system and found a broken part in the attic. He replaced that part and had my system cooling the upstairs in less than an hour.
He didn't say it, but I firmly believe the tech who sabotaged the outside unit, also broke the part in the attic, considering he was there for nearly 30 minutes, but did NO work on the furnaces. In the end the new company replaced parts, repaired the unit, and also performed maintenance on the downstairs ac unit.
They instilled 7 lbs of refrigerant between the two units. The total cost for all was less than Jazz was going to charge for refrigerant alone.
He also told me the $5-$7000 Jazz charges for the compressor is what it should cost to replace the entire unit, not the $20 000+ they quoted. Bottom line is if you don't mind being charged exorbitant amounts and having your system sabotaged to scam you into buying a new one, then by all means, hire Jazz.
I will never call them back to my home. Great speedy service and professionalism.
Our bathroom sink faucet replacement was installed by Matt and it looks great. Jake Granberry is outstanding.
He was on time, quick, efficient, and went the extra mile to ensure we understood what was being done as well as ensuring the unit was clean and running at max efficiency. Thanks for sending Jake Granberry.
Sincerely Jennie and Erick Kendl. Great work super knowledgeable.
So glad I chose them. Great work ethic.
Worked almost 12 hours straight. Due to several PG&E power outages our WiFi thermostat lost remote connection.Try as we might we couldn't get it to re-connect.
Bryan from Jazz came out and had us back up and running in no time. The service was very next day and Bryan actually arrived a few minutes early...which was great! He also helped us download the manufacturers User Manual which no longer is shipped with the product.
Jazz never disappoints...everyone is courteous and prompt. Plus, they get the job done right! Jesus came out and in about a minute fixed our Nest Thermostat.
Great job. He came out on time, was nice, courteous, and efficient.
Great job Jesus. Wonderful.
As a new home owner there's so much I have to learn, it's a little overwhelming. Rich showed up on time and took the time to carefully show and teach me about my AC unit and vents.
My family and I are so grateful. Matt fixed both toilets in 1 hour.
Showed us what he did. Let us know what we can do to keep it ok ("let the toilet flush for 3 seconds when flushing a lot of toilet paper").
Reasonable price, very professional. Even wore slippers that the company provided him.
Customer service set him up the very next day. Thanks, Matt! I appreciate Jazz having Alejandro come back out this morning.
He knew precisely how to isolate the issue and rectify the situation. His actions and his humble approach went a long way to soothe our anxieties and concern with Jazz.
Thanks again to Alejandro for stepping up to resolve the issue. I've been using jazz heating for a while now and they're great.
I've been having issues with our system and Sanny took his time to figure out what was going on. He found a leak and also told us that it could be our coils that need to be replaced.
Our system is old and the builders didn't use the correct system for our square footage. Sanny gave us recommendations and didn't pressure us to buy anything.
We ended up not purchasing a whole system but when we do decide we'll definitely keep Jazz heating in mind. Thank you again Sanny we appreciate your help.
Owning a house means unexpected issues. Appliances failing, leaky pipes, electrical issues, annoying neighbors, etc...
Some can be fixed via YouTube or a restraining order (I kidddd), but some serious problems like HVAC issues are better left to the experts. Having a three-story home I have dampers and motors to open and shut depending on which floor is being cooled or heated.
Unfortunately one of the motors failed - the important one that serviced the living room where we spend the most time. Instead of being that guy to DIY fix something only to make the problem worse, I decided to use Jazz.
5, 6, 7, 8... I mean I had seen their work vans all over I-580 and in my community and with a name like Jazz how could I not give them a shot? After all, Jazz sounds way better than that so-called "champion" place, you dig? The cool thing is they work on weekends as well with no extra fee.
In fact, the technician that they sent out was Scott Sabado who ironically came on a Sunday instead of "sabado". Scott took a look and said the damper motor needed to be replaced.
However, instead of pushing for me to make a decision on the spot, he opened the damper and told me to schedule when ready. Of course only a few weeks later at the tail end of summer I noticed that my AC compressor started sounding like a Harley.
I self-diagnosed and realized I had a bad capacitor. So I decided two birds, one stone.
Scott came back again, this time on a "Sabado" and tested the compressor and confirmed the capacitor had failed. He also noted that the power feeding the unit was low and recommended replacing the transformer.
He ended up fixing the damper motor as well with his spirit fingers and so we survived the summer boogieing like cool cats. He recommended signing up for their membership so I did.
Fast forward to the winter and we noticed that now our furnace was not heating the house. The Nest thermostats would turn on but no air would be coming out of the vents.
Therefore, I called Jazz to schedule an appointment. Being a member meant I had priority in regards to scheduling.
I called on a Saturday and they were able to send out Manuel Renteria out on Monday. Manuel noted a concern with the control board and that the power appeared to be intermittent.
He respliced the wires and then the furnace started up. He explained that this was a temporary fix and that the control board would need to be replaced and that a transformer would need to be installed in the near future.
We can talk about the developers that constructed our community and how they installed these HVAC systems, but I don't want to be sued lmao. The thing I appreciated was that just like Scott, he did not push me to replace the board either.
Sure enough, the furnace worked for 3 hours after he left before it stopped working again. The control panel needed to be replaced.
The next day I called Jazz and they had Manuel come back the next day. He replaced the control board and installed the transformer like a Boss-eria.
Now the furnace works like a charm. He did say that my fan motor may need to be replaced in the future due to some notable oil leaks...
let's just say that I decided to kick that "fan" down the road for now because inflation, yo. Jazz is a local firm that is very responsive and has honest and knowledgeable technicians; they're the cat's meow and all that jazz.
I just hope not to see them for a long time... aside from the annual tune ups included in the membership of course! * Jazz gives out regular updates on their technician's arrival.
They even have a link to GPS track them if you want to be a stalker. We were referred to Jazz to repair a tankless water heater and circulating pump that were no longer functioning together properly.
Our regular plumber had replaced the pump and a part in the water heater, but had no success in completing the repair. I called Jazz and they promptly had Tony come out to assess the situation.
I was told this would cost $99 and would be applied to the repair, but when Tony confirmed that the problem to our 11 year old system was not repairable, Jazz waived the fee and provided a detailed description/proposal for the replacement work and equipment (a new tankless water heater with a built in circulating pump). I evaluated the proposal over a couple of days, and became comfortable that the proposal was appropriate and the price reasonable.
I called and requested that Tony do the work, as I'd been very impressed with him. Two days later Tony installed the new water heater-- usually a two person job, but he handled it great on his own.
Tony was very easy to work with and super capable. He and Jazz were responsive, responsible and efficient.
I'd recommend Tony and Jazz for any plumbing job and will certainly use them again. Carlos Mendoza diagnosed and repaired our leaky toilet in one visit.
He was polite, professional and communicative. We are so happy with Carlos and Jazz! Very disappointed in Jazz.
They took my call late at night (answering service) and the chirpy young lady assured me that a technician would be there during a set time slot the next morning. The next day, about an hour into the slot, I got a call from the dispatcher that my technician would be there 3 hours later than planned.
I had taken off of work to be home, so I was frustrated. What made it worse is that they made no attempt to honor their original time commitment.
The last straw was when my spouse started receiving auto-text messages from them as well (they had somehow stored her phone number from a previous inquiry; tied to our property address). The entire experience was frustrating.
I called another HVAC company who came right out, was professional and fixed the problem in a hour. Avoid Jazz.
Great service , quality work, and professional . I initially requested a time up and decided to do an over due cleaning service.
Jazz stands behind their work ! Sammy is great! He helped me understand my heating situation and didn't push for things to sell or do when not urgently necessary. Very knowledgeable and friendly, thank you Reached out to several businesses, Jazz was one of the first to contact to me and it was after business hours.
Everything was done online, fast and simple! They had availability for me next day but scheduled a couple days out for our availability which they accommodated without any issues. Appointment was set @ 8 AM, Matt the plumber tech arrived right at 8! (Already a plus in my book) He didn't waste anytime, introduced himself and asked me what needed to be addressed.
Right away he had an idea what the issue was and took time to explain it without making us feel 'less' handy. He took care of our water pressure in our master bedroom's bathroom, checked the 3 other bathroom's water pressure and if needed fixed those too! We had complete confidence in Matt and Jazz and the work was done in a professional and timely manner.
We will not hesitate to use Jazz again and to refer them to family and friends, The reviews are justified, great work Matt! I scheduled an appointment window. After the window expired, I contacted Jazz via Yelp chat.
They were extremely slow to respond to chat, and I am not sure what the status of my appointment is. So far, working with Jazz for the first time has not been a good customer experience.
It turns out I missed a voicemail from the company informing me that their online scheduling system is buggy and that they are double booked. I am now waiting to get confirmation from them about rescheduling.
Finally got confirmation about some questions and am at the final steps of scheduling an appointment, I think. Just want to thank Technician Bryan Westall for responding and resolving my motor issue with my furnace.
Couldn't do another night without air conditioning. Thanks again! Very quick response time.
Same day service. Friendly, knowledgeable tech quickly solved the problem.
Totally satisfied! Excellent service! Excellent price! Fast service! Need I say more ok I will. Got 2 quotes from different companies the next day that I requested a quote from Yelp Jazz came after the other company to give us a quote but I got my quote before the other company.
Also it was scheduled the next day. My quote was half the price from the other company too! I am a repeat customer my previous experience was a listing I had they did a good job too! From the moment I called for assistance, the service was exceptional....even the personalized text/email communication re: the technician.
Sanny helped figure out a complication and was kind/patient on top of being extremely professional/courteous. Wish we had used Jazz from the start when installing our AC/Furnace.
Reached out to Jazz to get an opinion on a potential leak. Scheduling was easy.
Jose Bruno came out and immediately diagnosed that the tapping sound was not due to a leak but due to loose strapping of a pipe (he also used a heat gun to back up the diagnosis). He offered a solution to open up the ceiling and clamp the pipe or to live with the tapping sound.
At this point, I decided to not fix the issue, but I appreciated the quick and honest opinion. No doubt that I will go back to Jazz for any plumbing needs going forward.
Jose was a pleasure to work with - Honest, clear communicator with excellent debugging skills. 5 stars to Jose and Jazz.
The team that came to my house yesterday did an excellent job installing my new heat pump system. They were on time and answered all my questions.
The cleaned up all the areas they worked in. I couldn't be happier Wow I almost got scammed by Jazz! Quick summary: they told me theres a crack in the heat exchanger and I need a new furnace soon.
Then they have a sales pitch about new heat pumps, replacing all my HVAC vents, new UV lighting etc etc. Turns out, my furnace has a 20 year warranty that will replace cracks (they conveniently didnt tell me) Then I call a carrier HVAC tech to do the warranty claim and a second opinion.
They looked and said no cracks, everything is perfectly fine and scams arent uncommon. Jazz is a scam I had the pleasure of working with Carlos Mendoza from JazzHR, and I cannot recommend him highly enough! Carlos provided superior service from start to finish.
He carefully evaluated my issues and guided me through various options, ultimately supporting my decision to go with a new high-power garbage disposal (vrmm vrmm). Carlos was always courteous and patient, helping me navigate both the timeliness and effectiveness of our decision and implementation.
His expertise shone through as he streamlined costs without compromising on quality. I am incredibly thankful to Carlos and the JazzHR team for their outstanding support and service.
Thank you, Carlos, for making this process smooth and stress-free! Jazz is outstanding from start to finish. When I called they first looked to see if they had a time that fit my schedule and then took my contact info.
I really appreciated that because others do it backwards, wasting a lot of my time if we can't find a time. Aaron was at my house within two hours of me scheduling at the beginning of the two hour work window they gave (others gave 4 hour windows).
Another big positive After finding the problem, Aaron shared three options with prices and exactly what he would do for each. And that's what he did, exactly as described at the price we agreed on.
After finishing the instal, he completely cleaned up and showed me operation and settings. Aaron was extremely professional throughout.
Very happy with our new tankless water heater and the service provided by Aaron with Jazz! Diego and Bryan did a great job fixing the electrical problem with our heat pump . They were punctual and had great customer service.
Jazz Plumbing got me through a water emergency today for which I am grateful. I was able to get a live person on the phone when I called, and he was able to secure an expert who was able to come to the Terraces right away.
Matt from Jazz was a real professional. He's knowledgeable, friendly, and informative about all the work and pricing involved.
The prices were competitive, and I accepted both suggested work items as I knew they had to be done. Matt worked through the tasks quickly even though one of the plumbing connections was nearly frozen and difficult to remove.
Matt tested everything after he had fixed them, made useful suggestions for regular maintenance, and cleaned up fully. It was a real pleasure to have Matt and Jazz Plumbing on the job.'''.
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“Very pleased with the service and highly recommend Midas for plumbing services.” according to 147 users
