Integrity Drainage Solutions

The reviews for Integrity Drainage Solutions show a division in customer experiences. On one hand, there are instances of satisfaction, particularly regarding the effectiveness and quick execution of the work. Customers noted that the drainage solutions were simple, reasonably priced, and successfully addressed their issues, such as water accumulation in basements. The company's proactive follow-u... Read more

The reviews for Integrity Drainage Solutions show a division in customer experiences. On one hand, there are instances of satisfaction, particularly regarding the effectiveness and quick execution of the work. Customers noted that the drainage solutions were simple, reasonably priced, and successfully addressed their issues, such as water accumulation in basements. The company's proactive follow-up with recommendations also demonstrates a degree of care and customer service that is commendable. On the other hand, there are significant concerns raised regarding the initial contact and proposal process. One reviewer specifically mentioned a lengthy wait time of eight weeks for an estimate, followed by a proposal that was nearly twice as expensive as a previous quote without any communication or explanation during the visit. This lack of transparency and delays in responsiveness contributed to dissatisfaction, highlighting areas where improvement is necessary for customer relations and service efficiency. In conclusion, while Integrity Drainage Solutions has a solid foundation in delivering effective drainage services, they face challenges concerning prompt communication and accuracy in their pricing proposals, which could enhance overall customer satisfaction if addressed. Read less