DJ

A significant number of the recent reviews highlight a breakdown in communication between DJ's Lawn Sprinklers and their customers. Multiple reviewers reported feelings of being ignored when trying to follow up on service issues, with some noting a complete lack of response to inquiries. The disconnect in customer service seems particularly pronounced around critical service times such as winteriz... Read more

A significant number of the recent reviews highlight a breakdown in communication between DJ's Lawn Sprinklers and their customers. Multiple reviewers reported feelings of being ignored when trying to follow up on service issues, with some noting a complete lack of response to inquiries. The disconnect in customer service seems particularly pronounced around critical service times such as winterization, which is essential for maintaining sprinkler systems. Several customers expressed discontent regarding unexpected charges, particularly the $60 no-show fee. This fee appears to be a source of confusion and frustration for many who felt mistreated when they were not properly notified about technicians' arrivals. Even long-time customers who had favorable experiences in the past were dissatisfied by recent treatment, feeling their loyalty was not appreciated. On the positive side, some longstanding customers spoke highly of their past experiences, commending the company for being reliable and consistent. However, there's a stark contrast in sentiment between these complaints from newer customers and the praise from older clients. The presence of multiple issues with communication, lack of accountability for previous service claims, and problematic billing situations suggest a significant decline in service quality and management responsiveness. Overall, DJ's Lawn Sprinklers appears to be struggling with its customer relations, particularly with newer clients and during the escalation of service needs, which could jeopardize their business reputation if not addressed promptly. Read less