USA Plumbing

The reviews reveal a consistent pattern of negative experiences with USA Plumbing. Key issues highlighted include:Appointment Reliability: Multiple customers reported a complete failure to adhere to scheduled appointment times. For instance, one user noted a series of delayed arrival updates without any actual visit, culminating in a no-show and the necessity to cancel.Customer Service: Several re... Read more

The reviews reveal a consistent pattern of negative experiences with USA Plumbing. Key issues highlighted include:Appointment Reliability: Multiple customers reported a complete failure to adhere to scheduled appointment times. For instance, one user noted a series of delayed arrival updates without any actual visit, culminating in a no-show and the necessity to cancel.Customer Service: Several reviews reflect dissatisfaction with the customer service received, including instances where representatives were unhelpful or dismissive. Notably, one customer described an experience of being hung up on during a call, indicating a significant lapse in professional courtesy.Issue Resolution Delays: The reviews also underline delays in service response, particularly regarding necessary actions like uploading reports to third-party services. One reviewer specifically mentioned that a required report took an unnecessarily long time to be addressed, leading to frustration given their urgent need for repairs.Lack of Empathy: A notable concern among reviewers is the perceived indifference from both USA Plumbing and associated warranty companies towards customers' urgent needs, particularly in cases involving vulnerable individuals, such as elderly customers requiring immediate attention for plumbing issues.Recommendations for Alternatives: There is a clear caution from customers urging others to avoid using USA Plumbing, frequently suggesting that potential clients seek recommendations from friends or neighbors instead of relying on warranty service providers. Overall, the negative sentiment conveyed in these reviews strongly suggests that USA Plumbing is currently failing to meet customer expectations related to service reliability, communication, and overall customer support, leading to a lack of trust in their services. Read less