Premier Plumbing

The review shared expresses significant dissatisfaction with Premier Plumbing's pricing structure, specifically highlighting the company's method of charging for travel time without prior warning. The reviewer notes being charged for an hour and a half of service, despite the actual time on-site being only one hour. This has led to feelings of frustration and a sense of being taken advantage of. ... Read more

The review shared expresses significant dissatisfaction with Premier Plumbing's pricing structure, specifically highlighting the company's method of charging for travel time without prior warning. The reviewer notes being charged for an hour and a half of service, despite the actual time on-site being only one hour. This has led to feelings of frustration and a sense of being taken advantage of. Key sentiments identified include:Lack of Transparency: The reviewer felt inadequately informed about the billing process, particularly regarding travel charges, which has contributed to their dissatisfaction.Feeling Overcharged: The perceived excess in charges for travel time is a critical concern, as customers feel the fees do not reflect reasonable travel distances, leading to a sense of unfairness.Customer Communication Issues: There is an underlying concern that the company does not effectively communicate its policies, leaving customers surprised and unhappy with the final billing. In conclusion, the main issues that stand out from the review are a lack of clear communication and transparency regarding pricing, which has negatively impacted customer trust in the company. Providing clearer pricing guidelines and expectations upfront could improve customer satisfaction significantly. Read less