Lee Mechanical

A review of the inputted feedback on Lee Mechanical reveals a split in customer sentiment, highlighting a blend of positive and negative experiences. On the positive side, customers reported satisfaction with the installation of systems like the Mitsubishi mini-split, noting that they function effectively and have been reliable since installation. Additionally, certain employees received praise ... Read more

A review of the inputted feedback on Lee Mechanical reveals a split in customer sentiment, highlighting a blend of positive and negative experiences. On the positive side, customers reported satisfaction with the installation of systems like the Mitsubishi mini-split, noting that they function effectively and have been reliable since installation. Additionally, certain employees received praise for their professionalism and efficiency during service calls, which contributed to a sense of trust in the quality of the work done. Conversely, the most prominent issues stem from customer service and communication practices. Multiple reviews expressed frustration with the lack of responsiveness from the office staff, particularly concerning quotes and estimates. Customers reported long waits for callbacks, missed communication deadlines, and a sense of urgency in situations that were not adequately addressed by Lee Mechanical. This lack of timely communication substantially affected several customers' experiences, leading to feelings of neglect and underappreciation. Another common theme is the inconsistency in the services offered, as one customer was informed about services Lee Mechanical supposedly does not provide despite being under the impression they were a full-service company. This can contribute to confusion and dissatisfaction, especially when customers' expectations are not met. In summary, while Lee Mechanical may excel in the technical aspects of their services, significant improvements are needed in their customer service and communication processes to elevate overall customer satisfaction and maintain a positive reputation. Read less