Exceptional Repairs

The reviews indicate a consistent theme of dissatisfaction with the communication approach taken by the owner, Victor. A common grievance is the inflexibility in communication methods, with customers expressing the need for more accessible options, such as email. This rigidity does not align with commonly accepted customer service practices that emphasize adapting to the client's preferred method ... Read more

The reviews indicate a consistent theme of dissatisfaction with the communication approach taken by the owner, Victor. A common grievance is the inflexibility in communication methods, with customers expressing the need for more accessible options, such as email. This rigidity does not align with commonly accepted customer service practices that emphasize adapting to the client's preferred method of communication. Customers felt a lack of professionalism in interactions, particularly in instances where inquiries went unanswered, which further contributed to an unreliable perception of the company's customer service. The sentiments also suggest that the owner prioritizes receiving positive reviews over addressing customer concerns, leading to a lack of accountability in managing early customer interactions. This trait, coupled with the reviewer's feeling of being treated in a strict, almost militaristic manner, paints a picture of a business that may not fully understand the importance of customer satisfaction from the very first touchpoint. Moreover, there is an underlying concern regarding inclusivity, as one review mentions potential discrimination against disabled individuals due to the rigid communication requirements. This particular aspect may affect the company's reputation negatively if not addressed. In summary, the reviews consistently highlight the need for Exceptional Repairs to adopt a more flexible and customer-centric approach to communication and to ensure that customer interactions are valued throughout all stages of service. Read less