360 Degree Maintenance

The two positive reviews from 2017 describe good workmanship, follow-through on callbacks, and a kind, communicative contractor, which supports moderate scores in professionalism, project completion, and experience. However, the 2015 one-star review is highly specific and damaging, alleging overbilling for labor hours, inflated material costs at 150–200% of actual cost, a questionable trip charg... Read more

The two positive reviews from 2017 describe good workmanship, follow-through on callbacks, and a kind, communicative contractor, which supports moderate scores in professionalism, project completion, and experience. However, the 2015 one-star review is highly specific and damaging, alleging overbilling for labor hours, inflated material costs at 150–200% of actual cost, a questionable trip charge, and a complete lack of response when the client sought explanation. This single review significantly drags down the pricing dimension and tempers confidence across all dimensions. Because all three reviews are older than one year — the most recent dating to September 2017 — recency weighting further reduces reliability. The overall WW Score reflects a contractor with apparent technical competence but a serious, unresolved pricing integrity concern. Read less