R And R Plumbing

The reviews for R and R Plumbing present a mixed sentiment overall. While several customers praise the company's promptness, professionalism, and effective service, others express frustration with poor communication, lack of follow-through, and subpar workmanship. Positive experiences emphasize the quick response times and knowledgeable staff, contributing to customer loyalty and satisfaction. In ... Read more

The reviews for R and R Plumbing present a mixed sentiment overall. While several customers praise the company's promptness, professionalism, and effective service, others express frustration with poor communication, lack of follow-through, and subpar workmanship. Positive experiences emphasize the quick response times and knowledgeable staff, contributing to customer loyalty and satisfaction. In stark contrast, negative feedback highlights significant issues related to invoicing disputes, unfulfilled promises, and overall dissatisfaction with the quality of work performed, leading to a loss of trust and recommendations against the company. Upon deeper analysis of the feedback, it is evident that R and R Plumbing demonstrates a range of service outcomes. On the positive side, many customers appreciated the swift response times, often highlighting the company's ability to address emergencies effectively. Positive remarks focused on the professionalism and friendliness of the staff, with some customers mentioning their intention to remain loyal to the service due to these interactions. Conversely, the negative reviews shed light on serious operational problems. Complaints about miscommunication and the handling of service requests were prominent, especially regarding promised estimates and permits that were never obtained. Several reviewers had bad experiences with Randy and his interactions with the office staff, particularly Dawn, who was described as unresponsive and overwhelmed. The quality of work was also a recurring concern, with one reviewer describing poorly executed plumbing that necessitated further repairs by another plumber. Overall, it seems R and R Plumbing Read less