MP Kelly Plumbing by Mike Gudden

The reviews highlight a clear divide in customer experiences with MP Kelly Plumbing. The positive review emphasizes commendable aspects such as professionalism, fairness in pricing, and a reliable service that responds promptly to customer needs. The reviewer appreciates the integrity displayed in their interactions, which fosters trust and satisfaction with the service provided. Conversely, the ... Read more

The reviews highlight a clear divide in customer experiences with MP Kelly Plumbing. The positive review emphasizes commendable aspects such as professionalism, fairness in pricing, and a reliable service that responds promptly to customer needs. The reviewer appreciates the integrity displayed in their interactions, which fosters trust and satisfaction with the service provided. Conversely, the negative review reveals significant concerns that overshadow the positive sentiment. The reviewer cites problems with the quality of work, particularly related to the installation of a low-quality faucet that began to drip immediately after installation. The accusation of being charged exorbitantly for poor service, especially without an itemized bill, further aggravates the situation. The reviewer expresses disappointment in the plumber's performance and honesty, labeling him a "crooked conman," which starkly contrasts with the positive sentiments of reliability and professionalism mentioned earlier. Common findings between the two reviews include a basic acknowledgment of the plumber's character, with one view presenting him as nice and the other as dishonest, which indicates inconsistencies in the service quality. The discrepancies between customer experiences suggest that while some have had satisfactory dealings, others have experienced significant trust issues due to perceived dishonesty and poor quality of work. Overall, the company appears to have potential strengths in service responsiveness and client relations, yet substantial improvements in service quality, transparency, and communication are necessary to maintain customer trust and satisfaction levels. Read less