E C Merrill

In the shared reviews, key themes highlight an overarching dissatisfaction with customer service. Multiple customers reported confrontational behavior from staff, specifically mentioning yelling and arguments, which has left them feeling disrespected. Such conduct not only undermines the relationship between the service provider and the customers but also detracts from the overall experience. Ad... Read more

In the shared reviews, key themes highlight an overarching dissatisfaction with customer service. Multiple customers reported confrontational behavior from staff, specifically mentioning yelling and arguments, which has left them feeling disrespected. Such conduct not only undermines the relationship between the service provider and the customers but also detracts from the overall experience. Additionally, there are clear issues regarding respect for customer preferences, with a specific mention of disregarding house rules like taking off shoes or covering them when entering clients' homes. This lack of consideration for customers' requests suggests a broader issue of professionalism and respect within the company culture. The expectation set by the company's advertisement of 24-hour emergency service was also a point of contention, with reviewers expressing disappointment upon receiving a dismissive response after hours. This inconsistency raises concerns about the company's reliability and commitment to service, further fueling negative perceptions. Overall, the common findings in these reviews paint a picture of a company that struggles with customer relations, respect for client preferences, and maintaining service commitments, leading to strong recommendations against utilizing their services. Read less