Dan Kelly Plumbing Services

The review highlights significant issues regarding customer service and communication. The customer details an experience where they received a visit for an estimate on sewer work, which included initial engagement and professionalism from the plumber. However, this positive start quickly diminished due to a complete lack of follow-up. The customer repeatedly attempted to reach out for updates, in... Read more

The review highlights significant issues regarding customer service and communication. The customer details an experience where they received a visit for an estimate on sewer work, which included initial engagement and professionalism from the plumber. However, this positive start quickly diminished due to a complete lack of follow-up. The customer repeatedly attempted to reach out for updates, indicating a desire for communication and clarity; however, these attempts were met with silence. This situation has led to strong negative feedback, suggesting that potential clients may want to reconsider hiring Dan Kelly Plumbing Services based on this experience. Common themes assert the importance of responsiveness and reliability in service-based businesses, both of which seem to be severely lacking in this case. Overall, the company currently faces a challenging perception rooted in inadequate customer engagement. Read less