Wilkes Plumbing

The reviews indicate a significant divide in customer experiences with Wilkes Plumbing. Positive feedback highlights the skill and professionalism of certain technicians, specifically mentioning the effective problem-solving and thoroughness of plumbers like Tim and Rob. Customers appreciated their ability to diagnose and effectively address plumbing issues, contributing to a positive perception o... Read more

The reviews indicate a significant divide in customer experiences with Wilkes Plumbing. Positive feedback highlights the skill and professionalism of certain technicians, specifically mentioning the effective problem-solving and thoroughness of plumbers like Tim and Rob. Customers appreciated their ability to diagnose and effectively address plumbing issues, contributing to a positive perception of their technical services. Conversely, a significant portion of the reviews reflects deep dissatisfaction, particularly with customer service and pricing transparency. Issues regarding communication are prevalent, with reviews citing a lack of clear and itemized estimates, leading to frustration during the planning and decision-making phases. Additionally, the customer experiences involving confrontational interactions with staff have left customers feeling disrespected and unheard. Many expressed feeling misled or pressured, particularly by the owner or the owner Read less