Troy Plumbing

The reviews for Troy Plumbing provide a diverse perspective on the company's services, with some customers reporting excellent experiences, particularly with specific technicians like Rafael and Richie, who are commended for their professionalism, efficiency, and fair pricing. Many customers noted the quick response times and effective communication, particularly in emergency situations, highlight... Read more

The reviews for Troy Plumbing provide a diverse perspective on the company's services, with some customers reporting excellent experiences, particularly with specific technicians like Rafael and Richie, who are commended for their professionalism, efficiency, and fair pricing. Many customers noted the quick response times and effective communication, particularly in emergency situations, highlighting the company's ability to handle urgent plumbing needs adequately. Conversely, several customers expressed significant dissatisfaction, particularly related to the management and scheduling aspects of the service. Issues such as poor communication, mix-ups with appointment times, and unprofessional interactions with office staff (most notably a individual named James) were frequently mentioned. Some reviewers labeled the customer service as "frustrating" or "unprofessional," with specific instances of staff not returning calls or providing consistent information regarding appointments. The pricing also appeared to be a contentious point, as some customers found their charges to be confusing or unexpectedly high. There were reports of discrepancies between quoted and final prices, particularly for more complex jobs, leading to customer frustration. While many customers praised the thoroughness and quality of work performed by the technicians, others reported incomplete jobs or issues with the quality of installation. Reviews indicated that certain technicians were willing to go above and beyond, offering additional recommendations without pressure, but this was contrasted by instances where jobs were left unresolved or required follow-up service due to initial errors. Overall, for customers who receive service from the highly rated technicians and have straightforward plumbing needs, Troy Plumbing appears to be a reliable choice. However, issues with communication, scheduling, and management seem to require urgent attention if the company aims to improve its reputation and customer satisfaction levels moving forward. Read less