South Shore Plumbing

Communication and Responsiveness: Several reviews noted mixed experiences with communication; an initial lack of response to calls was mentioned by a customer who left messages without getting a return call. However, other reviewers praised the company for being responsive and fitting them into the schedule promptly after initial contact.Quality of Work: The quality of plumbing work performed by B... Read more

Communication and Responsiveness: Several reviews noted mixed experiences with communication; an initial lack of response to calls was mentioned by a customer who left messages without getting a return call. However, other reviewers praised the company for being responsive and fitting them into the schedule promptly after initial contact.Quality of Work: The quality of plumbing work performed by Bob and his team received high praise throughout the reviews. Customers reported thorough and effective solutions to their plumbing issues, often highlighting the attention to detail and thoroughness of the work performed. Positive remarks about the neatness left after work, along with complete invoices, contributed to customer satisfaction.Pricing: Many reviewers indicated that the prices of the services were reasonable and provided good value. The sentiment suggests that customers feel they received fair treatment regarding costs, especially in comparison to their past experiences with larger plumbing companies.Professionalism and Customer Interaction: The interpersonal skills of Bob and his team were frequently highlighted, with descriptors like "honest," "friendly," and "professional" appearing consistently across reviews. This indicates a level of customer care that resonates well with clients and is a key factor in building trust and returning clientele.Recommendations and Repeat Business: Trust in the services and work provided led to repeated business and strong recommendations from customers to friends and community members. The phrase "highly recommend" appears multiple times, indicating a robust word-of-mouth reputation. In summary, while South Shore Plumbing appears to have room for improvement in their communication processes, the overall sentiment from customers conveys satisfaction with service quality, professionalism, and value for money, establishing a solid foundation for ongoing business growth and customer loyalty. Read less