Seider Heating, Plumbing & Electrical

Positive Aspects: - Responsiveness and Support: Customers frequently commend Seider for their responsive communication. Many reviews mention quick follow-ups and immediate appointments, which is greatly appreciated, especially in urgent situations like heating failures. - Professionalism and Expertise: Multiple reviewers highlight the technicians' professionalism. They report feeling comfort... Read more

Positive Aspects: - Responsiveness and Support: Customers frequently commend Seider for their responsive communication. Many reviews mention quick follow-ups and immediate appointments, which is greatly appreciated, especially in urgent situations like heating failures. - Professionalism and Expertise: Multiple reviewers highlight the technicians' professionalism. They report feeling comfortable having service people in their homes, and many praise the staff for their expertise and ability to quickly diagnose and resolve issues. Notably, individual technicians like Brandon, Pete, and Todd received specific mentions for their helpfulness and professionalism. - Quality of Work: Most customers express satisfaction with the actual installation work done by the company. The efficiency of the installers and the quality of the equipment (especially the warranty on new units) were frequently noted as strengths.Negative Aspects: - Communication Issues: A pattern of poor communication emerged in several reviews, where customers noted missed appointments, lack of updates, and disconnects in relaying customer messages or special instructions. This contributed to frustration, particularly when dealing with critical repairs. - Unprofessional Conduct: Some reviewers reported instances of unprofessional behavior from technicians, which raised concerns about customer service standards. Examples include a technician Read less