Mike Ingrilli Plumbing

The reviews reveal a clear divide in customer satisfaction with Mike Ingrilli Plumbing. On one hand, a substantial portion of customers expressed strong praise for the quality of work, indicating that the plumbing team is knowledgeable, efficient, and responsive. Specific examples of successful service include prompt response times, effective solutions for complex plumbing issues, and overall prof... Read more

The reviews reveal a clear divide in customer satisfaction with Mike Ingrilli Plumbing. On one hand, a substantial portion of customers expressed strong praise for the quality of work, indicating that the plumbing team is knowledgeable, efficient, and responsive. Specific examples of successful service include prompt response times, effective solutions for complex plumbing issues, and overall professionalism. Many customers reported a high likelihood of recommending the company to others and expressed gratitude for the service received. Conversely, there are serious concerns highlighted by several other reviewers regarding the company's customer service and follow-up practices. A notable number of customers reported issues such as miscommunication, rude interactions with staff, and inadequate resolution of plumbing problems, including disputes over billing and charges for work that should have been covered by warranties. The sentiment in these negative reviews indicates frustration and disappointment, as these customers felt mistreated and misled. The experience of valuing the quality of work was overshadowed by a discernible lack of accountability, particularly when problems arose post-service. Some reviewers also noted difficulties in communication, specifically regarding follow-ups and estimates, leading to expectations of better customer service which were unmet. This has resulted in recommendations to consider alternative plumbing companies. In summary, while Mike Ingrilli Plumbing has demonstrated capability and success in plumbing tasks, improvements in customer service, transparency, and follow-up are necessary to create a consistently positive experience for all users. This duality of experiences may lead potential clients to weigh their options carefully before proceeding with the company. Read less