Master Services

The reviews regarding Master Services demonstrate a substantial divide in customer sentiment. A recurring theme emerges around issues of pricing and perceived dishonesty. Several reviewers express outrage over seemingly excessive charges for parts and labor, often citing stark differences between quoted prices and retail costs. There are numerous accounts of customers being surprised by high invoi... Read more

The reviews regarding Master Services demonstrate a substantial divide in customer sentiment. A recurring theme emerges around issues of pricing and perceived dishonesty. Several reviewers express outrage over seemingly excessive charges for parts and labor, often citing stark differences between quoted prices and retail costs. There are numerous accounts of customers being surprised by high invoices, often accompanied by assertions of procedural transparency being misleading or absent. Another notable trend concerns service quality. While some reviews commend certain technicians for their professionalism and competence, a significant number of accounts detail experiences with rude or unprofessional behavior, lack of responsiveness, and inadequate repairs that necessitated further follow-up visits. Issues with equipment installation, such as damages and inadequate assessments of existing conditions, also frequently appear, suggesting systemic problems in quality control. Customer service follow-up appears to be hit or miss; while some customers cite positive interactions with management, such as a general manager's willingness to address concerns, others report being ignored or struggling to get satisfactory resolutions to their issues. A particularly concerning aspect highlighted is a lack of transparency in service protocols and pricing structures, which led many customers to feel misled or taken advantage of. Despite these negatives, a small portion of reviews skew positive, illustrating that some customers have had genuinely good experiences and are willing to recommend the company. This subset reinforces the idea that while Master Services has potential, serious internal issues Read less