Kettle Moraine Heating & Air Conditioning

Kettle Moraine Heating & Air Conditioning has a mixed reputation based on the recent reviews. While some customers praise the company for their professional service and knowledgeable technicians, others express dissatisfaction regarding pricing transparency and service quality. Common complaints include perceived overcharging for services, inconsistent communication, and issues with fulfilling ser... Read more

Kettle Moraine Heating & Air Conditioning has a mixed reputation based on the recent reviews. While some customers praise the company for their professional service and knowledgeable technicians, others express dissatisfaction regarding pricing transparency and service quality. Common complaints include perceived overcharging for services, inconsistent communication, and issues with fulfilling service agreements. Positive feedback highlights timely service and professional attitudes, particularly in the installation of new systems. However, the overall sentiment reveals significant concern regarding potential price gouging and customer service inconsistencies. In the detailed review analysis, several key themes emerge across customer experiences:Service Quality and Expertise: Many reviews commend specific technicians for their professionalism and deep knowledge, which contributed to positive customer experiences. Some customers expressed satisfaction with installation services, highlighting efficiency and thoroughness.Communication Issues: A notable number of reviewers reported dissatisfaction with the communication from Kettle Moraine, including scheduling problems and lack of follow-up. Several customers experienced difficulties reaching the company regarding service bids and issues with appointments.Pricing and Transparency: A significant concern among customers is the perception of high costs. Multiple reviews mention feelings of being overcharged or misled about pricing, particularly related to diagnostic charges and parts costs. The lack of clear price breakdowns and inconsistent information provided during the quoting process contribute to distrust.Mixed Experiences Based on Specific Scenarios: While some customers experienced seamless installations and prompt repairs, others faced significant frustrations regarding service delivery. This discrepancy suggests variability in service depending on the technician or the specific job being performed.Recommendations and Referrals: Despite negative experiences, some customers reported that they would recommend Kettle Moraine Heating & Air Conditioning based on their initial interactions, though often with caveats regarding price and communication. In conclusion, Kettle Moraine Heating & Air Conditioning demonstrates potential for quality service but must address significant concerns regarding transparency, customer communication, and consistent service quality to improve their overall reputation in the market. Read less