Joe DeBelak Plumbing & Heating Co Inc

The reviews show a mixed yet mainly negative sentiment regarding the services provided by Joe DeBelak Plumbing & Heating Co Inc. Here are some key observations:Positive Employee Recognition: A notable number of customers specifically mention Todd as a knowledgeable and courteous technician, highlighting his efficiency and ability to diagnose issues effectively. Some reviews praise Todd's work on c... Read more

The reviews show a mixed yet mainly negative sentiment regarding the services provided by Joe DeBelak Plumbing & Heating Co Inc. Here are some key observations:Positive Employee Recognition: A notable number of customers specifically mention Todd as a knowledgeable and courteous technician, highlighting his efficiency and ability to diagnose issues effectively. Some reviews praise Todd's work on complex plumbing tasks, which reinforces the idea that individual employees can make a positive impact on customer satisfaction.Inconsistent Quality and Service: There are numerous accounts of service inconsistency, with customers receiving different technicians for follow-up visits. This lack of continuity seems to contribute to dissatisfaction, as some technicians appear less competent or familiar with specific systems, leading to additional costs and ongoing issues.Billing and Charges: Many reviews express concern over perceived overcharging for services, particularly for return visits that should have been resolved in the first instance. Customers report being charged for follow-up visits that were due to initial mistakes, and there are complaints about lack of transparency in billing practices.Poor Communication and Accountability: A significant number of reviewers mention issues with customer service, particularly with responsiveness and follow-through. For instance, customers report being left without communication regarding scheduling, leading to disarray in their plans for plumbing work. Additionally, when mistakes were made, customers noted a lack of acknowledgment or apology from management, which exacerbated their frustrations.Critical Safety Concerns: Some reviews brought up serious safety concerns, such as improperly installed gas lines that could have led to hazardous situations. This kind of feedback is alarming and suggests major quality control issues within the company Read less