Horsch & Miller

Analyzing the recent reviews for Horsch & Miller reveals a clear divide in customer satisfaction. On the positive side, several customers expressed gratitude for the quality of work performed by the technicians, highlighting their thoroughness and professionalism. Specific commendations were given to Scott for his A/C installation and to Derek Kuepper for his meticulous work during a remodel. The ... Read more

Analyzing the recent reviews for Horsch & Miller reveals a clear divide in customer satisfaction. On the positive side, several customers expressed gratitude for the quality of work performed by the technicians, highlighting their thoroughness and professionalism. Specific commendations were given to Scott for his A/C installation and to Derek Kuepper for his meticulous work during a remodel. The responsiveness and courtesy shown by the company in addressing issues also received recognition, creating a sense of reliability among some patrons. Conversely, the negative reviews strongly emphasize dissatisfaction with the pricing structure of certain services. One reviewer pointed out the exorbitant charge of $465 for what they considered a simple, hour-long task of draining, exacerbated by the inefficiency of the technicians not bringing the necessary equipment. This review shows a sentiment of feeling exploited, suggesting a lack of transparency or justification for the costs associated with their services. Overall, while there are dedicated customers who have had positive experiences and would recommend Horsch & Miller for their technical skills and customer service, there is a significant caution among others regarding the pricing practices. This duality in feedback highlights the need for the company to address cost-related concerns while maintaining their positive service standards to foster a more uniformly favorable reputation. Read less