Hagen Plumbing Service

The reviews for Hagen Plumbing Service reveal a complex landscape of customer experiences. On the positive side, customers praise the expertise and professionalism of the staff, particularly valuing their problem-solving abilities. Several customers specifically mention their delight with employees like Eric, who was associated with previous successful jobs. Many customers expressed satisfaction w... Read more

The reviews for Hagen Plumbing Service reveal a complex landscape of customer experiences. On the positive side, customers praise the expertise and professionalism of the staff, particularly valuing their problem-solving abilities. Several customers specifically mention their delight with employees like Eric, who was associated with previous successful jobs. Many customers expressed satisfaction with the thoroughness and effectiveness of the plumbing solutions provided, emphasizing the fair pricing relative to other service providers. However, a notable number of reviews reflect significant dissatisfaction. Issues with communication stand out prominently, with many customers reporting things like unreturned phone calls and delays in scheduling. Some reviewers expressed frustration after appointments were rescheduled without proper notice, leading to a sense of unreliability. Moreover, concerns about being overcharged for quick consultations or minimal service were common, with customers feeling that the charges did not align with the actual work performed. Additionally, while some reviewers highlighted the respect for health protocols, there were also complaints regarding the lack of professionalism from some technicians, particularly about personal interaction standards, such as not wearing masks upon customer request. In summary, while many customers have had great experiences with Hagen Plumbing Service, especially in terms of quality of work and employee conduct, frequent lapses in customer service and communication are substantial issues that cannot be ignored. These factors are likely contributing to a divide among customers, with loyal advocates alongside those reconsidering their ongoing relationship with the company. Read less