Dickenschrauf Plumbing, Heating, & Cooling

The reviews for Dickenschrauf Plumbing, Heating, & Cooling predominantly reflect a high level of customer satisfaction, especially regarding their responsiveness and professionalism. Customers frequently commend the company for its timely service and attentive staff, noting that they are often able to secure quick appointment times. For instance, several reviewers were impressed by how quickly the... Read more

The reviews for Dickenschrauf Plumbing, Heating, & Cooling predominantly reflect a high level of customer satisfaction, especially regarding their responsiveness and professionalism. Customers frequently commend the company for its timely service and attentive staff, noting that they are often able to secure quick appointment times. For instance, several reviewers were impressed by how quickly the team responded to urgent requests, such as furnace failures during extreme cold conditions. Quotes are generally described as fair and reasonable, which adds to the overall positive experience. In terms of service quality, customers consistently report high levels of workmanship, with many accolades directed towards specific technicians by name, indicating a positive and personal touch. The feedback also highlights effective communication, especially during the installation of major systems and troubleshooting during repairs. However, there are notable concerns regarding maintenance service. A couple of reviews pointed out issues with response times for maintenance-related appointments, indicating instances where phone calls went unreturned and appointments were missed altogether. While these experiences do not seem to overshadow the myriad of positive reviews, they are significant enough to warrant attention and suggest an area for potential growth for the company. A common theme is also the value of customer relations. Customers appreciate the follow-up services provided after installations and repairs, suggesting a commitment to customer care that extends beyond immediate service. The direct involvement and accountability of management, especially the principal Ryan, have also been positively acknowledged, portraying a company that values its relationship with clients. In summary, while Dickenschrauf Plumbing, Heating, & Cooling stands out for its quality service and customer satisfaction, improvements in maintaining communication and timelines for maintenance requests could further enhance their reputation and service delivery. Overall, the sentiment leans heavily towards loyalty and trust in the brand, with numerous customers expressing their willingness to recommend the company to others. Read less