Dassow & Sons Plumbing

The majority of the reviews reflect a positive sentiment towards Dassow & Sons Plumbing, emphasizing several key strengths. Customers frequently mention the quick response times, often noting that technicians arrived promptly to address urgent issues. Dustin and Cody, specifically, are highlighted for their friendliness, professionalism, and willingness to explain processes to customers, creating ... Read more

The majority of the reviews reflect a positive sentiment towards Dassow & Sons Plumbing, emphasizing several key strengths. Customers frequently mention the quick response times, often noting that technicians arrived promptly to address urgent issues. Dustin and Cody, specifically, are highlighted for their friendliness, professionalism, and willingness to explain processes to customers, creating a trusting environment and a sense of transparency. Customers also appreciate the quality of work performed, describing it as efficient and thorough. Many reviewers signify their intention to use Dassow & Sons Plumbing for future needs, indicating a high level of satisfaction and loyalty. Additionally, some customers have taken the extra step to recommend the company to friends, further showcasing their trust in the services provided. Conversely, the negative review suggests a complexity in customer experience regarding pricing. One customer felt dissatisfied with the fees charged for a relatively straightforward task, citing a lack of clarity about service and labor charges. This feedback indicates that there may be inconsistencies in how pricing is communicated or experienced by clients, which could lead to confusion or dissatisfaction. In summary, while Dassow & Sons Plumbing boasts a strong reputation for service quality and customer care, they may need to review their pricing strategy and improve transparency to address concerns raised by some customers, thereby enhancing overall satisfaction across all interactions. Read less