Cliff Bergin & Associates

The reviews for Cliff Bergin & Associates reflect a polarized customer sentiment. Positive responses indicate a strong appreciation for the professionalism, timeliness, and friendly nature of the technicians. Several reviewers commended individual technicians by name, particularly Mark and Chuck, for their attentiveness, thoroughness, and ability to resolve issues quickly. Customers who have a lon... Read more

The reviews for Cliff Bergin & Associates reflect a polarized customer sentiment. Positive responses indicate a strong appreciation for the professionalism, timeliness, and friendly nature of the technicians. Several reviewers commended individual technicians by name, particularly Mark and Chuck, for their attentiveness, thoroughness, and ability to resolve issues quickly. Customers who have a long history with the company often note their ongoing satisfaction with the service provided over the years, underscoring a strong bond and trust in the brand. Conversely, a number of negative reviews surfaced, primarily focused on communication failures and dissatisfaction with pricing and service quality. Some customers reported unreturned messages and delays in receiving assistance, leading to a poor initial experience. Additionally, there were claims of inflated costs for services rendered, which some perceived as dishonest. Issues with workmanship were also raised, including problems with HVAC installations that required customers to rectify mistakes made during service. The impact of these mixed reviews suggests a need for Cliff Bergin & Associates to strengthen communication and customer service protocols to enhance overall customer satisfaction and address the concerns of those who experienced difficulties. Positive sentiments about particular technicians provide a foundation on which the company can build, focusing on ensuring that all customer interactions mirror the excellence displayed by their acknowledged staff members. Read less