Castleman and Sons Plumbing

The positive reviews indicate that Castleman and Sons Plumbing has a strong emphasis on customer service, with multiple customers expressing satisfaction with the professional demeanor and efficiency of staff members like Justin and Nick. Many reviewers noted the quick response time for service requests and appreciated the upfront pricing model, which appears to foster trust and confidence in the ... Read more

The positive reviews indicate that Castleman and Sons Plumbing has a strong emphasis on customer service, with multiple customers expressing satisfaction with the professional demeanor and efficiency of staff members like Justin and Nick. Many reviewers noted the quick response time for service requests and appreciated the upfront pricing model, which appears to foster trust and confidence in the company's integrity. The ability to present clients with options and the quality of the work performed were frequently mentioned as positive attributes. However, the overall sentiment is marred by one significantly negative review concerning the behavior of a plumber named Jason. This particular account details an experience where the plumber reacted negatively to customer inquiries, displaying hostility and aggression during a follow-up visit. The reviewer's deep dissatisfaction was primarily due to the plumber's lack of professionalism, which directly contradicts the otherwise favorable impressions left by other employees. This incident highlights the importance of maintaining consistent customer service standards across all staff to avoid damaging the company Read less