Overview of Company Customer Sentiment Analysis in January
Borth-Wilson Plumbing & Bathroom Remodeling received mixed feedback over the past month. Many customers praised the company for its professionalism, responsiveness, and quality of work, particularly in bathroom remodels. Clients appreciated the one-stop shop service and the helpfulness of staff. However, there were notable concerns regarding pricing accuracy, communication around installed product... Read more
Borth-Wilson Plumbing & Bathroom Remodeling received mixed feedback over the past month. Many customers praised the company for its professionalism, responsiveness, and quality of work, particularly in bathroom remodels. Clients appreciated the one-stop shop service and the helpfulness of staff. However, there were notable concerns regarding pricing accuracy, communication around installed products, and customer service in certain instances. Several reviews highlighted excellent emergency service, while others indicated dissatisfaction with how the company handled various issues, particularly related to estimates and project completion. Overall, while many clients recommend Borth-Wilson, some advise caution regarding cost transparency and the scope of service for smaller jobs. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews highlight a dichotomy in customer experiences with Borth-Wilson Plumbing & Bathroom Remodeling. On one hand, several customers lauded the company for its thoroughness, expertise, and supportive staff. Many shared positive anecdotes about successful bathroom remodels, emphasizing the convenience of having design choices available in-house and the high quality of workmanship. The promptn... Read more
The reviews highlight a dichotomy in customer experiences with Borth-Wilson Plumbing & Bathroom Remodeling. On one hand, several customers lauded the company for its thoroughness, expertise, and supportive staff. Many shared positive anecdotes about successful bathroom remodels, emphasizing the convenience of having design choices available in-house and the high quality of workmanship. The promptness of service, especially in emergencies, was frequently noted. Customers especially appreciated Borth-Wilson's responsiveness to issues and their no-nickel-and-diming philosophy. On the other hand, there were recurrent complaints centering on pricing disputes and communication failures. Some customers expressed frustration after encountering higher than expected costs compared to verbal estimates, which detracted from their overall satisfaction with the service. A particularly negative experience was shared regarding a cooking appliance installation, highlighting concerns about accountability and safety after the installation was completed. Customers also reported that the company might not handle smaller jobs with the same urgency or dedication as larger projects, leading to feelings of being undervalued. Overall, while Borth-Wilson Plumbing & Bathroom Remodeling is recommended by many for their quality of work and comprehensive service, potential clients should be cautious about obtaining written quotes and clarifying the scope of service before committing. Read less