Borth-Wilson Plumbing & Bathroom Remodeling

The reviews highlight a dichotomy in customer experiences with Borth-Wilson Plumbing & Bathroom Remodeling. On one hand, several customers lauded the company for its thoroughness, expertise, and supportive staff. Many shared positive anecdotes about successful bathroom remodels, emphasizing the convenience of having design choices available in-house and the high quality of workmanship. The promptn... Read more

The reviews highlight a dichotomy in customer experiences with Borth-Wilson Plumbing & Bathroom Remodeling. On one hand, several customers lauded the company for its thoroughness, expertise, and supportive staff. Many shared positive anecdotes about successful bathroom remodels, emphasizing the convenience of having design choices available in-house and the high quality of workmanship. The promptness of service, especially in emergencies, was frequently noted. Customers especially appreciated Borth-Wilson's responsiveness to issues and their no-nickel-and-diming philosophy. On the other hand, there were recurrent complaints centering on pricing disputes and communication failures. Some customers expressed frustration after encountering higher than expected costs compared to verbal estimates, which detracted from their overall satisfaction with the service. A particularly negative experience was shared regarding a cooking appliance installation, highlighting concerns about accountability and safety after the installation was completed. Customers also reported that the company might not handle smaller jobs with the same urgency or dedication as larger projects, leading to feelings of being undervalued. Overall, while Borth-Wilson Plumbing & Bathroom Remodeling is recommended by many for their quality of work and comprehensive service, potential clients should be cautious about obtaining written quotes and clarifying the scope of service before committing. Read less