Triggs Plumbing

The positive aspects of Triggs Plumbing center around their professionalism and reliable service. Regular clients have lauded the company for its responsiveness and skill, especially during critical plumbing issues. Specific employees like Scott and Lance have received significant praise for their technical abilities and customer interaction, which suggests that the company has strong individual t... Read more

The positive aspects of Triggs Plumbing center around their professionalism and reliable service. Regular clients have lauded the company for its responsiveness and skill, especially during critical plumbing issues. Specific employees like Scott and Lance have received significant praise for their technical abilities and customer interaction, which suggests that the company has strong individual talent contributing to its reputation. On the downside, several reviews highlighted significant concerns regarding appointment management and communication. Issues such as missed appointments and lack of coordination resulted in frustrations for clients, particularly when substantial travel was involved. Furthermore, a few reviewers mentioned experiences with overcharging, which has led to a lack of trust regarding billing practices. Some reviewers indicated variability in service quality, suggesting that experiences can depend heavily on which technician arrives to handle the job. This inconsistency may impact customer loyalty and suggests a need for more standardized training or quality control measures within the company. Overall, while Triggs Plumbing boasts a loyal customer base, these mixed experiences point to opportunities for improvement, particularly in clarifying pricing structures and streamlining their appointment scheduling process. Addressing these issues could help enhance customer satisfaction and loyalty moving forward. Read less