Terrytown Plumbing Heating & Cooling

In analyzing the various reviews, distinct and contrasting sentiments emerge prominently. First, a handful of customers commend Terrytown for their efficient work and good communication, particularly highlighting personal experiences with technicians like Pat, who explained jobs clearly and provided helpful advice. However, these positive remarks are overshadowed by a barrage of negative feedback ... Read more

In analyzing the various reviews, distinct and contrasting sentiments emerge prominently. First, a handful of customers commend Terrytown for their efficient work and good communication, particularly highlighting personal experiences with technicians like Pat, who explained jobs clearly and provided helpful advice. However, these positive remarks are overshadowed by a barrage of negative feedback that reflects deep dissatisfaction. Frequent themes in the negative reviews include:Poor Communication: Many customers report an inability to reach the company or receive timely responses to calls, exacerbating issues when urgent plumbing needs arise.Disputed Charges and Billing Practices: Several reviewers express outrage over unexpected fees, particularly extra charges for follow-up visits deemed unnecessary. Customers felt that the initial services were either incomplete or inadequately explained, leading to confusion and distrust regarding billing.Service Quality: The effectiveness of the repairs performed is called into question, with numerous accounts describing service that did not resolve the issues. Instances of technicians leaving work incomplete and suggesting makeshift solutions (like placing a pan under a leak) instead of providing professional plumbing services are particularly highlighted.Threatening Behavior: One review details a lawsuit initiated by Terrytown over a disputed bill, with the customer expressing feelings of intimidation and poor service resolution by the company. Overall, while some clients had satisfactory experiences, the overwhelming negativity in the majority of reviews paints Terrytown Plumbing Heating & Cooling in an unfavorable light, leading to a strong suggestion that potential customers exercise caution if considering their services. Read less