Stagecoach Plumbing

Reviewers have noted a significant divide in their experiences with Stagecoach Plumbing, indicating varied levels of satisfaction. On the positive side, many customers emphasized the professionalism and competence of technicians, specifically mentioning the quality and efficiency of their work. Customers appreciated quick responses to service requests and felt that the technicians communicated wel... Read more

Reviewers have noted a significant divide in their experiences with Stagecoach Plumbing, indicating varied levels of satisfaction. On the positive side, many customers emphasized the professionalism and competence of technicians, specifically mentioning the quality and efficiency of their work. Customers appreciated quick responses to service requests and felt that the technicians communicated well, with some noting how they took the time to explain the work being performed in a manner that was easy to understand. This reflects a company culture that values customer education and service delivery. Conversely, a substantial number of reviews reported serious issues related to customer service. Complaints included instances of rudeness from staff, particularly noted in phone interactions where customers felt dismissed or treated poorly. Such experiences diminished trust and led some reviewers to indicate they would not recommend the company. Specific grievances concerning unclear pricing structures were also prevalent; several customers felt additional charges for travel and labor were either excessive or not transparently communicated. For example, one reviewer expressed frustration at being charged while a technician was on a supply run, which seemed unreasonable given the short distance to the store. Several reviewers also pointed to long delays and poor management of scheduling, with multiple reports of appointments being missed or rescheduled without adequate notice. This inconsistency created a perception of unreliability and led to dissatisfaction, affecting the overall sentiment about the company's service. In summary, while many of Stagecoach Plumbing's technicians are recognized for their skill and courteous demeanor, recurring issues concerning customer service interactions, pricing transparency, and appointment reliability pose significant challenges. This mixed feedback suggests that while the company has the potential to provide high-quality plumbing services, they must address these key areas to improve overall customer satisfaction and trust. Read less