Prairie Plumbing & Heating

Positive Experiences: A portion of the reviews (especially from long-term customers) highlights Prairie Plumbing & Heating as a dependable service provider with a reputation for high-quality work over many years. Customers commend the staff's professionalism and their ability to handle routine maintenance tasks effectively and promptly, indicating some level of satisfaction with regular plumbing n... Read more

Positive Experiences: A portion of the reviews (especially from long-term customers) highlights Prairie Plumbing & Heating as a dependable service provider with a reputation for high-quality work over many years. Customers commend the staff's professionalism and their ability to handle routine maintenance tasks effectively and promptly, indicating some level of satisfaction with regular plumbing needs and emergency services.Negative Customer Service: Several reviews mention poor customer service as a major issue. Specific staff members, particularly a receptionist named Sandy, are cited as having rude or condescending attitudes, leading to a negative customer experience. Customers have reported feeling belittled or that their concerns are inadequately addressed.Poor Communication and Reliability Issues: A recurring theme is the difficulties in scheduling urgent appointments and the lack of communication when appointments are missed or canceled. Multiple customers reported being left waiting for service or not being informed timely about the status of their requests, leading to significant frustration.Disputes over Work Quality and Billing: There are notable complaints regarding the quality of work performed, including not completing jobs as promised and unexpected fees. Customers have cited instances where they felt the pricing was unfair, particularly in relation to diagnosis fees that did not result in solutions. The lack of transparency in financial transactions has led to dissatisfaction, with some feeling they were charged excessively without adequate justification.Mixed Value Perception: While some customers feel that prices are fair for the quality of service received, others perceive them as overly expensive, particularly when comparing costs to competitors. Complaints about being charged for estimates or being billed for incomplete work reflect concerns about value for money. Overall, while Prairie Plumbing & Heating does retain a loyal customer base, the recent reviews strongly indicate that improvements in customer service, communication, and transparency regarding pricing would be necessary for the company to enhance its reputation and gain the trust of potential new clients. The dissatisfaction expressed by several customers suggests that unless addressed, these ongoing issues could undermine the company Read less