Monona Plumbing & Fire Protection

The reviews for Monona Plumbing & Fire Protection present a varied landscape of customer experiences. On one hand, several reviews commend the company for their quick service, professionalism, and capability. Customers appreciated the responsiveness and technical knowledge of their staff, particularly mentioning specific technicians like Chuck and Luke who demonstrated friendliness and efficiency ... Read more

The reviews for Monona Plumbing & Fire Protection present a varied landscape of customer experiences. On one hand, several reviews commend the company for their quick service, professionalism, and capability. Customers appreciated the responsiveness and technical knowledge of their staff, particularly mentioning specific technicians like Chuck and Luke who demonstrated friendliness and efficiency in completing plumbing tasks. Positive remarks often emphasized cleanliness and adherence to safety protocols, reflecting well on the company's commitment to customer satisfaction. Conversely, a significant number of reviews expressed dissatisfaction, focusing particularly on issues related to pricing and customer service. Several customers noted feeling overcharged for service calls that did not meet their expectations or resulted in little to no work being done. This sentiment was compounded by complaints regarding poor communication, such as technicians who were unresponsive or seemingly dismissive of customer concerns. One reviewer specifically highlighted the frustration of being charged for Read less