Michel Plumbing & Heating

The feedback from the review illustrates significant dissatisfaction with Michel Plumbing & Heating. The main issues highlighted include:Long Wait Times: The reviewer specifically mentions an eight-week wait for a simple repair that was promised to be completed much sooner. This led to feelings of disappointment and frustration, affecting their willingness to consider Michel for future projects.Po... Read more

The feedback from the review illustrates significant dissatisfaction with Michel Plumbing & Heating. The main issues highlighted include:Long Wait Times: The reviewer specifically mentions an eight-week wait for a simple repair that was promised to be completed much sooner. This led to feelings of disappointment and frustration, affecting their willingness to consider Michel for future projects.Poor Communication: There is a significant concern regarding the lack of communication from the company. The reviewer attempted to follow up multiple times, only to receive vague responses that did not clarify the situation.Loss of Trust: The overall sentiment conveyed is one of distrust. The reviewer feels neglected and indicates that Michel Plumbing does not value their customers or prospective work, leading them to seek out alternative plumbing services.Impact on Future Business: The dissatisfaction expressed is compounded by the fact that the reviewer is in the process of planning major renovations. The negative experience has resulted in a definitive decision to move on to other plumbing providers. The key themes emerging from this review reflect a critical need for improvement in scheduling, communication, and customer service to restore client trust and satisfaction. Read less