Lange Plumbing

The reviews for Lange Plumbing reveal a polarized sentiment, with several common themes emerging. Many customers report dissatisfaction with their interactions, particularly regarding service quality and responsiveness. Key points can be categorized as follows:Service Quality and Reliability: Several reviews indicate frustrations with the reliability of appointments, with reports of technicians no... Read more

The reviews for Lange Plumbing reveal a polarized sentiment, with several common themes emerging. Many customers report dissatisfaction with their interactions, particularly regarding service quality and responsiveness. Key points can be categorized as follows:Service Quality and Reliability: Several reviews indicate frustrations with the reliability of appointments, with reports of technicians not showing up or failing to communicate effectively about delays. For example, one customer mentioned waiting for a scheduled appointment that never occurred, leading to cancellation and a decision to seek another plumber altogether.Customer Service: A notable number of customers criticized the customer service experience. Many described encountering rude or dismissive staff members, particularly when addressing billing disputes or follow-up calls regarding service problems. This has led to a perception that the company does not value customer satisfaction.Pricing Issues: Pricing transparency is a frequent complaint. Customers have noted unexpected charges and lack of itemized invoicing, causing confusion and frustration over perceived overpricing for services. One reviewer indicated frustration after paying $59 just for a quote, which ultimately did not yield value for money as the follow-up service was inadequate.Mixed Experiences with Technicians: While there are numerous complaints, some reviews highlight positive experiences with specific technicians who were described as professional, knowledgeable, and prompt in addressing urgent issues. This inconsistency suggests that while certain employees deliver commendable service, others do not uphold the same standards.Warranty and Repair Issues: Customers expressed dissatisfaction regarding warranty claims and follow-up repairs. Several complaints mentioned that new services resulted in further leaks or issues, which were not addressed satisfactorily by the company, leading to additional frustrations and accusations of poor workmanship.Positive Responses: Despite the overarching negative sentiment, some customers provided positive experiences relating to the quick response times during emergencies and the professionalism of individual technicians. These positive accounts, however, seem to be overshadowed by the recurrent themes of dissatisfaction. In summary, Lange Plumbing is facing significant challenges regarding customer perception focused on reliability, customer service, and transparent pricing. The variance in individual experiences indicates that while some customers successfully receive high-quality service, many encounter issues that lead to negative sentiment and would not recommend the company to others. These concerns will require strategic attention from the management to rebuild trust and improve overall service quality. Read less