Janesville Plumbing

The reviews indicate a strong sense of satisfaction among a segment of the customer base, highlighting attributes such as promptness, professionalism, and quality work. Several customers specifically mention enjoying their results, such as a well-installed walk-in shower and efficient repairs. The friendly demeanor of the staff and their willingness to explain issues also contribute positively to ... Read more

The reviews indicate a strong sense of satisfaction among a segment of the customer base, highlighting attributes such as promptness, professionalism, and quality work. Several customers specifically mention enjoying their results, such as a well-installed walk-in shower and efficient repairs. The friendly demeanor of the staff and their willingness to explain issues also contribute positively to the sentiment. However, a significant concern arises from negative experiences that emphasize billing discrepancies and perceived poor management practices. Instances of double billing and issues related to the completion of service orders suggest potential operational shortcomings. One reviewer noted being turned over to collections for a service they had already paid for, raising serious concerns about accountability and transparency. The responsiveness of customer service seems inconsistent; while some reviews praised timely communication and quick service, others highlighted failure to respond to messages, indicating a need for improvement in this area. Overall, Janesville Plumbing appears to excel in customer satisfaction for those who received quality service, while also facing critical challenges related to management practices and billing transparency. Read less