Howe Brothers Plumbing

The reviews for Howe Brothers Plumbing are characterized by a strong emphasis on customer service and expertise. Multiple reviewers describe the staff as knowledgeable, helpful, and patient, particularly praising Regan Howe for his practical advice and willingness to assist customers in diagnosing plumbing issues. Many customers highlight the benefit of having access to accurate information and gu... Read more

The reviews for Howe Brothers Plumbing are characterized by a strong emphasis on customer service and expertise. Multiple reviewers describe the staff as knowledgeable, helpful, and patient, particularly praising Regan Howe for his practical advice and willingness to assist customers in diagnosing plumbing issues. Many customers highlight the benefit of having access to accurate information and guidance as they navigate their DIY plumbing projects. A common thread throughout the reviews is the appreciation for the time staff members invest in educating customers about their plumbing troubles. Customers frequently mention how staff members took the time to explain products, offer advice tailored to specific problems, and even demonstrate repair techniques in person. This commitment to customer service fosters a sense of trust and loyalty, with customers returning to Howe Brothers for future needs. The reviews also reflect a strong sentiment around the quality of the products offered at Howe Brothers. Customers note that while some parts may be more expensive than those found in big box stores, the quality is superior and often leads to long-term savings. This reinforces the idea that the business prioritizes offering well-made products that are effective and durable, in contrast to lower-quality alternatives. Despite the predominantly positive feedback, there is a slight criticism regarding the approach taken when selling small parts. A few customers reported feeling frustrated when attempts to purchase simple items were met with requests for detailed project descriptions. This area of feedback suggests that while the intention of educating customers is well-meaning, it can occasionally lead to customer dissatisfaction when it feels overly stringent or unnecessary. Overall, Howe Brothers Plumbing has cultivated a strong reputation within the community for providing exceptional customer service, high-quality products, and reliable expertise, establishing itself as a go-to destination for plumbing needs, especially among DIYers and homeowners seeking to navigate their own repairs. Read less