HJ Pertzborn Plumbing & Fire Protection

The feedback reveals a multifaceted customer experience with HJ Pertzborn. On one hand, many reviews commend the hands-on work and expertise of the plumbing technicians. Clients reported that plumbers were efficient, resolved issues effectively, and were pleasant to interact with, often going above and beyond in customer service. Instances of technicians cleaning up after their work, as well as of... Read more

The feedback reveals a multifaceted customer experience with HJ Pertzborn. On one hand, many reviews commend the hands-on work and expertise of the plumbing technicians. Clients reported that plumbers were efficient, resolved issues effectively, and were pleasant to interact with, often going above and beyond in customer service. Instances of technicians cleaning up after their work, as well as offering free services or waiving fees for returning visits, were positively noted. Conversely, a recurring theme across several reviews is a significant frustration with the company's communication and administrative practices. There are multiple accounts of delayed responses to emergency situations, particularly during flooding. Customers felt abandoned when they received insufficient updates or a lack of follow-through on promised services. Particularly concerning were reports about waiting hours for service technicians who did not arrive as expected, which exacerbated already stressful emergency situations for the customers. The billing practices also raised numerous red flags. Customers frequently mentioned confusion over charges and felt that there were inconsistencies in how estimates were communicated versus what they were ultimately billed. Instances where past due bills were sent long after the services created feelings of distrust and disappointment. The response from customer service representatives was highlighted as dismissive or rude, particularly when clients sought clarity on billing issues. Moreover, several reviews indicated an alarming trend of customer reluctance to return to HJ Pertzborn for future work. Many dissatisfied customers stated unequivocally that they would not use the company again, recommending competitors instead. In summary, while HJ Pertzborn Plumbing & Fire Protection has demonstrated technical proficiency and positive customer interactions on the ground, significant issues regarding administrative and customer relations practices have prompted a negative perception among a notable segment of its clientele. The company would benefit from addressing these customer service concerns to enhance overall satisfaction and reclaim the confidence of its customer base. Read less