Ed

From the reviews, several key themes and sentiments emerge that characterize the experiences customers have had with Ed's Plumbing & Sewer.Overcharging and Lack of Transparency: A recurring complaint among reviewers is the feeling of being overcharged for services. Multiple reviewers mention being quoted excessive prices for simple repairs or installations that other local plumbers are willing to ... Read more

From the reviews, several key themes and sentiments emerge that characterize the experiences customers have had with Ed's Plumbing & Sewer.Overcharging and Lack of Transparency: A recurring complaint among reviewers is the feeling of being overcharged for services. Multiple reviewers mention being quoted excessive prices for simple repairs or installations that other local plumbers are willing to do for significantly less. Many reported charges in the hundreds of dollars for tasks that seemed trivial, leading to a pervasive sentiment of feeling swindled.Exploitation of Vulnerable Customers: A significant number of reviews highlight concerns about the company's treatment of elderly clients. Many felt that Ed's Plumbing was taking advantage of the ignorance or trust of older customers. Specific examples include exorbitant charges for minor repairs and the use of tactics that invoke fear or urgency to encourage immediate, and expensive, action.Service Fees and Hidden Costs: The $85 dispatch fee, described as a way to gauge interest before providing quotes, provoked anger among customers who felt misled. Reviewers reported that this fee often felt like a way for the company to charge for estimates while also ensuring they collected money upfront, regardless of whether services were ultimately utilized.Quality of Work and Accountability: There are numerous comments indicating dissatisfaction with the quality of service received. Customers noted reoccurring problems that were not adequately resolved, and many expressed concern that the company does not take responsibility for issues related to the services rendered Read less