Eckmayer

Across the reviews shared, there are several common themes highlighting customer dissatisfaction. First, the issue of miscommunication is prevalent. Customers feel that Eckmayer did not adequately inform them about necessary repairs during inspections, leading to potential overcharging. One review specifically mentions that after a system inspection, the customer was presented with a list of repai... Read more

Across the reviews shared, there are several common themes highlighting customer dissatisfaction. First, the issue of miscommunication is prevalent. Customers feel that Eckmayer did not adequately inform them about necessary repairs during inspections, leading to potential overcharging. One review specifically mentions that after a system inspection, the customer was presented with a list of repairs that seemed exaggerated, creating trust issues. The second major concern revolved around the quality and accuracy of installations. One review outlines a problematic installation of an equine waterer, where specific instructions provided by the customer were reportedly not followed. This led to complications that the customers felt could have been avoided with proper adherence to guidelines. Although they acknowledged some quality in the workmanship, the errors led to additional costs and labor for the customers, resulting in negative sentiments regarding the value received for the amount paid. Furthermore, customer service after issues arise tends to exacerbate frustrations. In one instance, a review described poor engagement from management when addressing the errors made during installation. The customers expected accountability and swift resolutions, especially considering the potential impact of having an open trench during the winter months. Instead, they felt dismissed and inadequately supported in resolving the issues caused by the company Read less