Dave Jones - Plumbing, HVAC, Fire Protection, Electrical

Customer Service Issues: A frequently mentioned complaint is the lack of communication and delayed responses. Multiple reviews cite situations where customers were left waiting for phone calls or updates on service appointments, leading to frustration. A reviewer noted a shocking lack of apology for a significant delay, while another mentioned feeling ignored after their plumbing issues were unres... Read more

Customer Service Issues: A frequently mentioned complaint is the lack of communication and delayed responses. Multiple reviews cite situations where customers were left waiting for phone calls or updates on service appointments, leading to frustration. A reviewer noted a shocking lack of apology for a significant delay, while another mentioned feeling ignored after their plumbing issues were unresolved for weeks.Inconsistent Quality of Work: Customers reported a mix of experiences regarding the quality of work. Some were satisfied with the thoroughness and speed of service, particularly in urgent situations (e.g., furnace repairs), while others expressed disappointment in the quality of repairs performed. For instance, one reviewer described a shoddy electrical installation that led to additional costs when they sought help from another company.High and Unclear Billing Practices: Several reviews pointed to dissatisfaction with billing, where customers felt charged excessively for minimal service. The practice of imposing minimum service charges without adequate prior communication has been criticized, leading some to feel they received poor value for their money. Discontent surrounding the billing transparency may deter future business.Positive Experiences and Recommendations: Despite the negatives, there are positive testimonials highlighting prompt service and effective solutions to plumbing and HVAC issues. Customers noted pleasant interactions with staff, particularly naming individual workers who stood out for their professionalism. In particular, customers positively described the team Read less