Connors Plumbing Heating & Cooling

The reviews primarily highlight significant issues regarding response time and communication from Connors Plumbing Heating & Cooling. One customer described an urgent situation involving a leaking hot water heater, where the service representative initially committed to providing timely assistance but failed to show up as promised on multiple occasions. This lack of follow-through led to increased... Read more

The reviews primarily highlight significant issues regarding response time and communication from Connors Plumbing Heating & Cooling. One customer described an urgent situation involving a leaking hot water heater, where the service representative initially committed to providing timely assistance but failed to show up as promised on multiple occasions. This lack of follow-through led to increased frustration, with the customer ultimately discovering that the technician was no longer available for plumbing services. Another reviewer reported a similar experience, indicating that hiring Connors Plumbing Heating & Cooling resulted in a need for follow-ups and persistence to prompt any action. This reviewer felt compelled to engage another plumber to address the inadequate work done by Connors, reinforcing a sentiment of dissatisfaction over the quality of service and reliability. A recurring theme in the reviews is the lack of communication, as both customers reported numerous attempts to contact the company with little to no response. This aspect significantly impacted their overall experience, creating an impression of unprofessionalism and disregard for customer needs. In summary, the primary issues noted in the reviews include: - Poor response times and missed appointments - Inconsistent communication and lack of updates - Unfulfilled commitments leading to the need for customers to seek alternative service providers These findings suggest an urgent need for Connors Plumbing Heating & Cooling to improve its service delivery and customer engagement practices to restore trust and satisfaction among customers. Read less