B & J Plumbing and Drain Service

Across the reviews gathered for B & J Plumbing and Drain Service, the sentiment is primarily polarized. Several customers expressed satisfaction with the quality of service received, emphasizing Brad's professionalism, customer-friendly attitude, and prompt response times. These customers exhibited a sense of appreciation, particularly for urgent jobs, and noted their intention to continue using a... Read more

Across the reviews gathered for B & J Plumbing and Drain Service, the sentiment is primarily polarized. Several customers expressed satisfaction with the quality of service received, emphasizing Brad's professionalism, customer-friendly attitude, and prompt response times. These customers exhibited a sense of appreciation, particularly for urgent jobs, and noted their intention to continue using and recommending B & J for plumbing needs. On the contrary, a significant number of reviews highlighted severe communication flaws within the company. Customers reported multiple instances of Brad failing to return calls or messages, describing feelings of disappointment and frustration over being ignored. One reviewer detailed a specific instance of a double payment issue that went unaddressed, illustrating the potential for financial disputes stemming from poor communication. This inconsistency in responsiveness appears to be a critical issue, as multiple reviewers noted that they or acquaintances had switched to other plumbing services due to similar frustrations. Overall, while there are commendable aspects of B & J Plumbing and Drain Service noted by a segment of their clientele, the recurring complaints about unreturned communications and the resultant customer dissatisfaction significantly mar the overall perception of the company. For potential customers, it is advisable to approach with caution, as experiences may vary drastically based on individual encounters with the service. Read less