Action Plumbing Heating Air Conditioning and Electric

The reviews for Action Plumbing Heating Air Conditioning and Electric express a wide range of sentiments, showcasing significant dissatisfaction alongside some positive experiences. While there are commendations for specific employees, particularly for their professional and friendly demeanor, numerous reviewers criticize the company's poor communication, high pricing, and lack of accountability. ... Read more

The reviews for Action Plumbing Heating Air Conditioning and Electric express a wide range of sentiments, showcasing significant dissatisfaction alongside some positive experiences. While there are commendations for specific employees, particularly for their professional and friendly demeanor, numerous reviewers criticize the company's poor communication, high pricing, and lack of accountability. Many customers report feeling misled about service quotes and left with unresolved issues, contributing to a sense of unprofessionalism. Cleanliness was another highlighted concern, particularly regarding mess left after service. Notably, some customers appreciated quick responses to emergencies but expressed their frustrations over scheduling and perceived incompetence. Overall, the negative experiences seem to outweigh the positive ones, leading to a predominantly unfavorable sentiment toward the company. --- In-depth sentiment analysis reveals several common themes and findings across the reviews:Mixed Experiences with Customer Service: While some technicians received praise for professionalism and effective communication, there was frequent mention of poor customer service overall. Instances of rudeness from staff, particularly in customer interactions, significantly impacted customer perceptions.Concerns Over Pricing: A recurring issue in the reviews is the perceived high cost of services. Many customers felt that the charges were excessive or not justified by the quality of work performed. Specific instances of customers being charged for simple tasks at high rates contributed to negative sentiments.Communication Issues: A notable number of reviews highlighted problems with communication. This includes failure to inform customers about scheduling changes, lack of follow-up on support inquiries, and unclear explanations regarding service quotes.Quality of Work and Competence: Several reviewers expressed dissatisfaction with the quality of work done. Reports of unresolved issues after service calls, lack of thoroughness, and perceived incompetence led to frustrations. Some customers experienced serious issues that were not addressed properly, prompting them to seek help from alternative providers.Post-Service Cleanliness: Many reviewers were unhappy about the mess left after plumbing and HVAC work. Complaints about debris being left behind demonstrated a lack of attention to detail that affected their overall satisfaction.Negative Brand Perception: Overall, the brand suffered from negative perceptions due to the highlighted issues. Customers indicated they would not recommend Action Plumbing for HVAC needs and expressed that they would seek services elsewhere in the future.Positive Notes on Certain Employees: Despite the overall negative sentiment, several reviews specifically praised individual employees for their friendly and professional manner. However, these positive remarks tend to be overshadowed by the consistent negative feedback regarding the company as a whole.Responsiveness in Emergencies: Some customers noted that despite operational inefficiencies, Action Plumbing often responded quickly to emergency calls, although this appeared as a double-edged sword given the quality of service they received during those calls. In summary, while Action Plumbing Heating Air Conditioning and Electric has some employees who provide commendable service, the company as a whole often fails to meet customer expectations, leading to a significant sentiment of disappointment and frustration among its client base. Read less