Able Plumbing & Drain Cleaning

The reviews highlight a range of experiences with Able Plumbing & Drain Cleaning, with a clear majority reflecting dissatisfaction. Key sentiments from the reviews include:Overcharging and Lack of Transparency: Multiple customers voiced concerns about being charged exorbitant fees for what they perceived to be minimal service. For instance, one reviewer mentioned being charged "$500 for nothing" a... Read more

The reviews highlight a range of experiences with Able Plumbing & Drain Cleaning, with a clear majority reflecting dissatisfaction. Key sentiments from the reviews include:Overcharging and Lack of Transparency: Multiple customers voiced concerns about being charged exorbitant fees for what they perceived to be minimal service. For instance, one reviewer mentioned being charged "$500 for nothing" and another felt they were billed "three times the cost of supplies worth." This notion of unfair pricing was a consistent theme among the reviews, leading customers to feel misled about the cost structure.Poor Communication: Several reviews outline issues with communication, both in terms of responsiveness and clarity. One reviewer recounted being frustrated with a technician who was dismissive of questions concerning charges, while another described a lack of timely updates from the company regarding appointments, especially critical during plumbing emergencies.Service Quality: While there were a few positive remarks regarding the execution of work, they were often accompanied by mentions of attitudes from the technicians that were perceived as rude or unhelpful. For instance, a customer reported unprofessional behavior from a plumber named George, suggesting that staff demeanor greatly affected the overall experience.Emergent Situations Handling: Reviews reflected that the company's response to urgent requests was lacking. Customers struggling with frozen pipes emphasized delays and a lack of urgency from the company, which exacerbated their situations. This indicates a failure to prioritize customer emergencies effectively.Customer Service Failures: There were instances of mishandled billing, particularly in sensitive situations involving elderly customers. One review criticized the company for collecting payments irresponsibly, further amplifying the feeling of being taken advantage of. This highlights significant shortcomings in customer respect and sensitivity. In summary, the reviews for Able Plumbing & Drain Cleaning paint a picture of a company struggling with customer service, transparency in pricing, and professionalism. While some customers experienced satisfactory service in limited instances, the overwhelming sentiment indicates widespread discontent and advice to seek alternative plumbing services. Read less