RZ Sewer Drain & Maintenance

The reviews reflect a consensus of dissatisfaction with RZ Sewer Drain & Maintenance across several key areas. Firstly, there is significant concern regarding scheduling and reliability. Customers describe experiences where promised service times were repeatedly postponed, leading to frustration and distrust. One customer explicitly mentioned that the service provider claimed his machine was broke... Read more

The reviews reflect a consensus of dissatisfaction with RZ Sewer Drain & Maintenance across several key areas. Firstly, there is significant concern regarding scheduling and reliability. Customers describe experiences where promised service times were repeatedly postponed, leading to frustration and distrust. One customer explicitly mentioned that the service provider claimed his machine was broken after several delays, which contributed to a perception of unprofessionalism and unreliability. Furthermore, the reviews highlight inadequate service quality during visits. Multiple reviewers noted that when the technician did arrive, there was a complete lack of necessary tools to adequately diagnose or address the plumbing issues. Instead of conducting a thorough examination, the technician was reported to be dismissive and suggested vague solutions while demanding payment for what was perceived as minimal effort. Pricing practices also emerged as a critical point of contention. Several reviewers indicated that the initial quotations provided were not honored upon service arrival, leading to a significant disparity between expected and actual costs. One review highlighted an estimated job cost of around $200, which ballooned to almost $675 with a cash-only requirement, raising red flags about transparency and fairness in pricing. Additionally, communication and customer service were frequently criticized, particularly in how the service provider responded to customer inquiries and declined offers. One reviewer described receiving an aggressive and unprofessional reply after communicating their decision not to hire the service, further emphasizing a lack of respect for potential clients and a concerning attitude towards customer care. In summary, the negative sentiment reflected in these reviews strongly suggests that RZ Sewer Drain & Maintenance struggles with reliability, professionalism, and overall customer engagement. Prospective customers are advised to exercise caution and seek alternative service providers to avoid similar frustrations. Read less