Lake Cook Plumbing

The recent reviews for Lake Cook Plumbing indicate a significant divide in customer satisfaction, with many expressing extreme dissatisfaction over pricing, upselling practices, and perceived incompetence. While a few customers praised the professionalism and knowledge of specific technicians like Louie, the overwhelming sentiment reveals concerns about being overcharged for basic services and a l... Read more

The recent reviews for Lake Cook Plumbing indicate a significant divide in customer satisfaction, with many expressing extreme dissatisfaction over pricing, upselling practices, and perceived incompetence. While a few customers praised the professionalism and knowledge of specific technicians like Louie, the overwhelming sentiment reveals concerns about being overcharged for basic services and a lack of transparency in pricing. Events like quotes for minor work leading to extensive and costly repairs added to frustrations. Many customers felt taken advantage of, especially during emergencies, leading to an overall negative perception of the company's practices. Detailed Sentiment Analysis The reviews for Lake Cook Plumbing reflect serious issues related to customer dissatisfaction, primarily centered around high pricing, upselling tactics, and unprofessional practices. A number of reviews share experiences of being charged exorbitant fees for simple tasks, notably instances where jobs quoted at excessively high rates were then completed by other plumbers for a fraction of the cost. Many customers reported service charges that felt unjustifiably steep, with quotes of several hundred to over a thousand dollars for jobs they believed should have cost significantly less. A repeated theme in the reviews is the company's approach to pricing and transparency; many customers expressed frustration over a flat service call fee combined with high flat rates for repairs, often without understanding the breakdown of costs ahead of service. Reports of being charged for estimates or diagnostics further exacerbated this issue, making customers feel trapped, particularly in emergency situations. On the positive side, a minority of reviewers commented on the professionalism and thoroughness of certain technicians, highlighting specific individuals like Louie and Mike for their expertise and pleasant demeanor. Customers appreciated timely communication in some cases and the willingness of certain staff to re-evaluate or rectify issues. However, these positive experiences were overshadowed by the majority Read less