K B I Plumbing and Drainage

The reviews illustrate a generally favorable sentiment towards K B I Plumbing and Drainage, particularly for their emergency response capabilities, affordability, and the personal touch provided by their staff, such as Keith and Keith Jr. Several customers specifically commend the technicians for their willingness to explain repairs transparently and for saving them from potential overcharges by c... Read more

The reviews illustrate a generally favorable sentiment towards K B I Plumbing and Drainage, particularly for their emergency response capabilities, affordability, and the personal touch provided by their staff, such as Keith and Keith Jr. Several customers specifically commend the technicians for their willingness to explain repairs transparently and for saving them from potential overcharges by competing companies. The positive experiences often highlight effective communication and high-quality work, which has led to strong customer loyalty. However, contrasting these positive sentiments are negative reviews that underscore significant operational shortcomings. Some customers have voiced frustrations about the professionalism exhibited by the crew, noting issues such as tracking mud in homes and a lack of essential tools at job sites. Unfulfilled expectations regarding the initial scope of work Read less