Jackson & Son

The review indicates a troubling experience with Jackson & Son's Plumbing & Sewer, characterized by a lack of professionalism from the company's employee and owner. A major point of contention is an incident where an employee allegedly hit the reviewer's vehicle and left the scene, resulting in a hit-and-run situation. The reviewer states that upon confronting the employee and subsequently infor... Read more

The review indicates a troubling experience with Jackson & Son's Plumbing & Sewer, characterized by a lack of professionalism from the company's employee and owner. A major point of contention is an incident where an employee allegedly hit the reviewer's vehicle and left the scene, resulting in a hit-and-run situation. The reviewer states that upon confronting the employee and subsequently informing the company owner, they were met with accusations of dishonesty rather than a sincere attempt to resolve the issue. This reaction, described as calling the customer a liar and dismissing their claims, points to a significant gap in customer service standards and accountability practices within the company. Another critical issue is the refusal of the owner to cooperate or take responsibility for the accident, which has understandably caused further frustration for the reviewer. The mention of police involvement and providing evidence such as a police report and body cam footage underscores the severity of the situation and indicates a strong effort on the part of the customer to seek resolution. The insistence on controlling insurance costs emphasizes the expectation of the company to act responsibly in the face of wrongdoing. Overall, the sentiment conveyed suggests serious concerns regarding the integrity of the company, particularly in their handling of disputes and the treatment of their customers following negative incidents. The situation described in this review could severely impact the company's reputation if similar patterns persist in customer experiences. Read less