Colette & Ano Plumbing

The recent reviews for Colette & Ano Plumbing reveal a stark contrast in customer experiences, illustrating a divide in overall sentiment:Negative Experiences: A significant portion of negative reviews focused on unprofessional behavior from technicians, such as failing to take off shoes or wear booties in clients' homes, and poor customer service from management. One particular review detailed a ... Read more

The recent reviews for Colette & Ano Plumbing reveal a stark contrast in customer experiences, illustrating a divide in overall sentiment:Negative Experiences: A significant portion of negative reviews focused on unprofessional behavior from technicians, such as failing to take off shoes or wear booties in clients' homes, and poor customer service from management. One particular review detailed a frustrating sequence of events where plumbing issues remained unresolved after multiple visits, leading to significant dissatisfaction, especially concerning the treatment of senior customers on fixed incomes. Customers expressed feeling neglected and taken advantage of, particularly regarding unaddressed complaints and a lack of follow-up after service.Positive Experiences: In contrast, other reviews highlighted quick response times, polite service, and thorough problem-solving abilities. Customers were pleased with the efficiency of the staff, often commending the installers for their punctuality and friendly demeanor. Positive feedback emphasized honest assessments of issues, with some reviewers appreciating that they were advised against unnecessary repairs, which could have led to higher costs.Recurring Issues with Consistency: One common theme is the inconsistency in service quality. While several customers experienced satisfactory service, others faced ongoing issues, suggesting that not all technicians maintain the same standards of professionalism or technical skill. This inconsistency led to a mixed reputation, leaving some customers delighted while others felt frustrated and disrespected.Cost Concerns: Pricing was another recurring topic, with some reviews pointing out that charges felt excessive for certain services. There were complaints about service fees in relation to the cost of parts, which colored some customers' perceptions negatively, despite acknowledging the quality of the workmanship. In summary, Colette & Ano Plumbing's reviews reflect a company struggling with consistency in service quality and customer satisfaction. While some clients commend them for their expertise and efficiency, others express serious grievances about professionalism and responsiveness, particularly for vulnerable populations. For potential customers, the varied experiences suggest caution, particularly regarding reliability and follow-up support. Read less